The Hamilton-Wenham Public Library is in the process of developing a strategic plan aimed at providing the very best services to our community. A critical component of the process is gathering information and ideas from community members to establish priorities and create a focused direction for the library.
Please complete this survey by May 5, 2023. The survey will take approximately 10 minutes to complete. Thank you for your participation!

Question Title

* 1. How often do you visit the Library?

Question Title

* 2. If you visit the Library, when do you usually come? (Select all that apply)

Question Title

* 3. If you do not use the Library, why not? (Select all that apply)

Question Title

* 4. For what purpose do you use the Library? (Select all that apply)

Question Title

* 5. Are the Library's hours compatible with your schedule

Question Title

* 6. Have you attended any adult programs at the library?

Question Title

* 7. If yes, what types of programs did you attend? (Select all that apply)

Question Title

* 8. What other types of adult programs would you like to see the Library present?

Question Title

* 9. Have you or your children/grandchildren attended any teen or children's programs at the Library?

Question Title

* 10. If yes, which programs were attended? (Select all that apply)

Question Title

* 11. What other types of teen/children's programming would you like to see at the Library?

Question Title

* 12. Do you use any of the following digital services offered by the Library? (Select all that apply)

Question Title

* 13. How do you hear about library services and programs? (Select all that apply)

Question Title

* 14. How would you rate your customer satisfaction with the Library?

  Strongly Agree Agree Neutral Disagree Strongly Disagree
HW Library has excellent customer service.
I feel welcome when I visit HW Library.
HW Library understands my needs.
HW Library staff are extremely helpful.
HW Library staff are extremely knowledgeable.
HW Library staff assist me quickly and efficiently.
I would recommend HW Library to a friend.

Question Title

* 15. Please check below any and all aspects of the Library building that you feel are most important to sustain library services in the 21st century.

Question Title

* 16. The Library added new services during the COVID-19 pandemic. Which ones would you like to see continue?

Question Title

* 17. What additional technology services would you like to see the Library offer?

Question Title

* 18. How do you see the Library contributing to the future of Hamilton and Wenham?

Question Title

* 19. Where do you live?

Question Title

* 20. How old are you?

T