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Hamilton-Wenham Public Library Strategic Plan Survey

The Hamilton-Wenham Public Library is in the process of developing a strategic plan aimed at providing the very best services to our community. A critical component of the process is gathering information and ideas from community members to establish priorities and create a focused direction for the library.
Please complete this survey by May 5, 2023. The survey will take approximately 10 minutes to complete. Thank you for your participation!
1.How often do you visit the Library?(Required.)
2.If you visit the Library, when do you usually come? (Select all that apply)
3.If you do not use the Library, why not? (Select all that apply)
4.For what purpose do you use the Library? (Select all that apply)
5.Are the Library's hours compatible with your schedule(Required.)
6.Have you attended any adult programs at the library?
7.If yes, what types of programs did you attend? (Select all that apply)
8.What other types of adult programs would you like to see the Library present?
9.Have you or your children/grandchildren attended any teen or children's programs at the Library?
10.If yes, which programs were attended? (Select all that apply)
11.What other types of teen/children's programming would you like to see at the Library?
12.Do you use any of the following digital services offered by the Library? (Select all that apply)
13.How do you hear about library services and programs? (Select all that apply)
14.How would you rate your customer satisfaction with the Library?(Required.)
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
HW Library has excellent customer service.
I feel welcome when I visit HW Library.
HW Library understands my needs.
HW Library staff are extremely helpful.
HW Library staff are extremely knowledgeable.
HW Library staff assist me quickly and efficiently.
I would recommend HW Library to a friend.
15.Please check below any and all aspects of the Library building that you feel are most important to sustain library services in the 21st century.
16.The Library added new services during the COVID-19 pandemic. Which ones would you like to see continue?
17.What additional technology services would you like to see the Library offer?
18.How do you see the Library contributing to the future of Hamilton and Wenham?
19.Where do you live?
20.How old are you?