Screen Reader Mode Icon Check SCREEN READER MODE to make this survey compatible with screen readers. Question Title * 1. What does CRM stand for? Client Reader Metrics Cultivate Relationship Management Customer Relationship Management OK Question Title * 2. How does a CRM user get a log-in? LeaseHawk sends an automated email from noreply@leasehawk.com By completing a LeaseHawk training class From cyberspace OK Question Title * 3. How many relationship statuses are on the Home Screen? 2 20 6 OK Question Title * 4. Which is NOT an option in the Menu/Hamburger navigation section? Home Add Contact Advanced Search Log Out Deactivate User OK Question Title * 5. What does the number in the Action Required bucket represent? The number of contacts with communications that need to be viewed and responded to Communications that need to be viewed Tasks and appointments that need to be completed OK Question Title * 6. How do you get your Action Required down to zero? View and respond to all communications Create a guest card for every lead Change the relationship status OK Question Title * 7. Where can you see all communications for a contact? Home page The contact's Timeline By selecting the phone, email or text icon On the Guest Card OK Question Title * 8. Outbound calls made through the CRM are recorded. True False OK Question Title * 9. If you use your landline to return a call, you must choose "Log a Call" for it to show in the CRM and satisfy the Action Required. True False OK Question Title * 10. If you create a guest/contact card and leave the relationship as a "Lead," the guest card data will push to an integrated property management system (PMS). True False OK Question Title * 11. If you are logged into the CRM, you can answer an incoming call using your landline. True False OK Question Title * 12. Where do you go to add a first-time Walk-In (once you've searched to make sure the person is not already in the CRM)? Guest Card Menu/Hamburger Prospect Bucket OK Question Title * 13. If you choose 'No Response Required' for a communication, is the Action Required satisfied? Yes No OK Question Title * 14. Where can you find incoming calls, emails and texts? A pop-up box as the communication comes in In the Action Required bucket The Notification panel (bell) All of the above OK Question Title * 15. How does the CRM help you and your company with the leasing process? Provides centralized communications management It is a tool for managing the sales funnel for your property Allows for faster responses All of the above OK Question Title * 16. Please provide your contact information: (Required.) First and Last Name Email Address Property Management Company Property Name OK SUBMIT YOUR QUIZ