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* 1. Silverlea Early Childhood Services helped me understand the NDIS planning process

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* 2. I now understand the steps needed to implement my child's plan.

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* 3. I can now use the NDIS My Place Participant Portal

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* 4. I now know how to find the services I need and get information about them.

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* 5. I now understand the purpose of a service agreement, why it is needed and what should be included

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* 6. Information about the NDIS, SECS and my child's plan is given to me in a way that I can easily access and understand.

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* 7. The Silverlea staff know and understand about my child's disability and what supports will help me.

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* 8. I am treated with respect in all my dealings with SECS.  I feel listened to and heard.

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* 9. I received the level of support that I expected in my child's plan.

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* 10. Overall, I am satisfied with the service

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