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Community Service Providers: PPE and Frontline Services

The community services sector provides services to many people within the Western Australian community, with a focus on those experiencing disadvantage or vulnerability.

The COVID-19 pandemic has impacted many organisations and clients and service delivery models may have altered to reflect the increased requirements for the provision of safe and effective services.

Personal Protective Equipment, from routine precautions (hand hygiene, physical distancing where possible) to the use of gloves, gowns, eye protection and masks, has become a vital adjunct to the tool kits used by organisations and providers.

In the early stages of the pandemic, supplies of PPE were difficult to procure.  In the ensuing months, with Western Australia having limited community transmission of COVID-19, may organisations have undertaken work in the areas of business continuity and preparedness for the future.

The State Government is currently seeking updated information on the community services sector activities that would be undertaken in the event of widespread community transmission, and the PPE needed to support the community services sector.

The survey aims to determine the frontline services that will be delivered in the event of widespread community transmission of COVID-19 in Western Australia, approximate numbers of staff undertaking these services and the approximate number of clients to be serviced.  Additional information being collected includes whether organisations have some PPE available for frontline service delivery.  This will not impact the modelling for PPE use and distribution.  From the information collected, decisions related to distribution of PPE for the community services sector and vulnerable cohorts in widespread community transmission will be made.  For the purposes of this survey, frontline services are determined by the organisation.

Your organisation may receive this survey from a number of sources, as it is recognised that many community services sector agencies provide services to multiple vulnerable cohorts.  Your organisation will only need to complete this survey once.  Where there are multiple locations of service delivery, data will be cross-referenced to minimise the risk of duplication of information. 

It is also appreciated that different areas of the sector may have already undertaken similar activities.  The peak bodies within the community services sector are supporting this work.  This survey and subsequent work will provide information across the breadth of the community services sector and reinforce the important work of the community services sector.

Please address any queries to Erin Bond at the Department of Communities State Welfare Incident Coordination Centre on 0435 620 572 or erin.bond@communities.wa.gov.au 

This survey closes 2 December 2020.

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* 1. Agency Name

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* 2. Location/s of Service Provision

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* 3. Services Provided (tick all relevant boxes)

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* 4. Staffing Information: 
Staffing information is needed to ascertain the amount of PPE that may be needed in the provision of frontline services in the event of widespread community transmission of COVID-19.  Please include the total number of paid staff (permanent, casual, part time, full time) and volunteer staff.

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* 5. Staffing Information:
In the event of widespread community transmission, please indicate the percentage of staff that are likely to be delivering frontline services.

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* 6. Frontline Services:
Please list the frontline services that will be maintained during a period of widespread community transmission and the approximate number of clients that may need to access these frontline services across a 1 week period.

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* 7. PPE:
Does your organisation have PPE in place to support the provision of frontline service delivery in the event of widespread community transmission?

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* 8. PPE:
If your organisation answered Yes to question 7, please identify what items are available and the number of days this would support frontline service delivery.

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* 9. Any Other Information

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