Reception Experience 1. Default Section Question Title * 1. How did you book your last appointment? Telephone Face to face On line GP booked it for me Booked by a relative or friend Other Question Title * 2. Was this appointment a follow up from a previous appointment? Yes No Question Title * 3. If your appointment was made by telephone, how would you rate the receptionist service? Excellent Very Good Good Satisfactory Poor Question Title * 4. How easy was it to get through on the telephone? Very easy Fairly easy Not very easy Not easy at all Question Title * 5. What was the last reason for your last face to face contact with a receptionist? Booking an appointment Checking in for an appointment Ordering a repeat prescription Collecting a prescription or referral letter Other Question Title * 6. How would you rate the receptionist's service on that occasion? Excellent Very Good Good Satisfactory Poor Question Title * 7. How was your last request for a prescription made? By telephone On line By email By post Face to face with a receptionist I have never requested a prescription Question Title * 8. If you have booked an appointment on line, how easy was it to do? Very easy Fairly easy Not very easy Not at all easy Have never booked an appointment on line Question Title * 9. Would you use our online booking service to make an appointment in the future? Always Sometimes Only if I couldn't get through on the telephone Only if I couldn't book an appointment in advance with the GP of my choice Question Title * 10. Are you? Male Female Under 16 16 - 24 25 - 34 35 - 44 45 - 54 55 - 64 65 - 74 75 or over Done