DISB User Survey

District of Columbia’s Department of Insurance, Securities and Banking Website Survey

The District of Columbia’s Department of Insurance, Securities and Banking (DISB) is conducting this survey to assess the content, functionality and overall usability of the agency’s website.

Please take our brief (five minutes) website survey. Your feedback is invaluable!

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* 1. How did you hear about DISB?

Referred by another District government agency

Referred by a friend or colleague

At an event

DISB representative

Searching online

Other (please specify)

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* 2. How often have you visited our website?

1 - 5 times a year

6 - 12 times a year

More than 13 times a year

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* 3. When you visited the site, were you primarily looking for information related to:

Insurance

Securities

Banking

Educational programs or events

Submitting a complaint or reporting fraud

Careers at DISB

Residential foreclosure

Captive insurance

Small business

Other (please specify)

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* 4. Did you find what you were looking for?

Yes

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* 5. How long did it take you to find the information you were looking for on the DISB website?

Less than 1 minute (It was super easy and quick to find what I needed)

Less than 5 minutes (I got to where I needed to)

More than 5 minutes (I really didn’t know where to go)

Did not find information I was looking for

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* 6. Did you find the information on the site to be accurate?

Very accurate

Accurate

Somewhat accurate

Not at all accurate

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* 7. Was the content clear and easy to understand?

Very understandable (I understood everything and felt fully informed)

Somewhat understandable (I was able to understand most of what I read but had some questions)

Difficult to understand (most of the content was confusing)

Very difficult to understand (I was often confused by what I read)

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* 8. Compared to other sites you visit, how does the DISB site appear to you?

Extremely appealing (it looks up-to-date and organized)

Very appealing (it looks organized and the style is pretty recent)

Not so appealing (it looks organized but the style is out-of-date

Not at all appealing (the information is not organized well and it looks out-of-date)

DISB User Survey

District of Columbia’s Department of Insurance, Securities and Banking Website Survey

Question Title

* 1. How did you hear about DISB?

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* 2. How often have you visited our website?

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* 3. When you visited the site, were you primarily looking for information related to:

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* 4. Did you find what you were looking for?

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* 5. How long did it take you to find the information you were looking for on the DISB website?

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* 6. Did you find the information on the site to be accurate?

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* 7. Was the content clear and easy to understand?

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* 8. Compared to other sites you visit, how does the DISB site appear to you?

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* 9. What was your first impression when you visited the website?

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* 10. What would you like us to change about the website or add to the website?