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Aetna Better Health of Illinois (Medicaid) Provider Feedback Survey

1.Accuracy of ABH IL claims processing
Very satisfied
Satisfied
Neither satisfied nor dissatisfied
Dissatisfied
Very dissatisfied
2.Resolution of ABH IL claims payment problems or disputes
Very satisfied
Satisfied
Neither satisfied nor dissatisfied
Dissatisfied
Very dissatisfied
3.Overall satisfaction with ABH IL health plan’s call center service
Very satisfied
Satisfied
Neither satisfied nor dissatisfied
Dissatisfied
Very dissatisfied
4.Quality of ABH IL online tools supporting core business functions (Web Portal/Availity/Prior Auth Tool, etc.]
Very satisfied
Satisfied
Neither satisfied nor dissatisfied
Dissatisfied
Very dissatisfied
5.Extent to which formulary reflects current standards of care
Very satisfied
Satisfied
Neither satisfied nor dissatisfied
Dissatisfied
Very dissatisfied
6.ABH IL Timeliness of claims processing
Very satisfied
Satisfied
Neither satisfied nor dissatisfied
Dissatisfied
Very dissatisfied
7.Quality of orientations and/or ongoing training and support from ABH IL Provider Relations
Very satisfied
Satisfied
Neither satisfied nor dissatisfied
Dissatisfied
Very dissatisfied
8.Overall satisfaction with ABH IL Health Plan processes, procedures and systems
Very satisfied
Satisfied
Neither satisfied nor dissatisfied
Dissatisfied
Very dissatisfied
9.Procedures form ABH IL for obtaining pre-certification/referral/authorization information
Very satisfied
Satisfied
Neither satisfied nor dissatisfied
Dissatisfied
Very dissatisfied
10.ABH IL Health plan's facilitation/support of appropriate clinical care for patients
Very satisfied
Satisfied
Neither satisfied nor dissatisfied
Dissatisfied
Very dissatisfied
11.Any Additional Feedback/ Questions/Concerns
12.Contact Information