Fire Prevention Satisfaction Survey

The responsibilities of the Fire Prevention Division include the review of building plans, the issuance of permits, the inspection of new construction, the inspection of existing business and commercial occupancies, home safety inspections, as well as other Community Risk Reduction activities.

We are interested in your feedback about the recent  Fire Prevention Service you received from Mid-Columbia Fire & Rescue. Please help us to understand your needs and improve our services by answering the questions below. 

Please rate your satisfaction level with each of the following statements by selecting the option that best corresponds to your rating (Very satisfied; Satisfied; Adequate; Unsatisfied; Very unsatisfied).

 

* 1. What was your role in your most recent interaction with the fire district representative?

* 2. Please indicate type of service received.

* 3. Plans were reviewed within an acceptable time and comments were understandable.

* 4. Phone operator was efficient/courteous and staff responded to me in a timely manner with e-mails and phone calls returned within one to two business days.

* 5. Inspection was scheduled within an acceptable time and the inspector arrived on time.

* 6. Inspector explained code requirements, deficiencies and answered questions appropriately.

* 7. The fire district representative was courteous, professional and helpful.

* 8. How do you rate our overall performance?

* 9. Any additional comments or suggestions (We welcome and encourage your comments and suggestions for improvement).

* 10. Out of respect for the privacy of our customers, we would like you to remain anonymous. However, if you would like us to contact you regarding this survey or our services, please provide us with your contact information on the spaces provided below.

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