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* 1. The overall prescription fill rate by UnityPoint at Home Specialty Pharmacy meets the program requirements of the plan.

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* 2. UnityPoint at Home Specialty Pharmacy fully executes all elements of the carrier's designated enrollment form prior to providing covered services for the patient.

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* 3. UnityPoint at Home Specialty Pharmacy maintains sufficient facilities and personnel to provide covered services to participants in a timely and appropriate manner.

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* 4. All pharmacy staff at UnityPoint at Home Specialty Pharmacy meet the education requirements of the plan.

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* 5. UnityPoint at Home Specialty Pharmacy adheres to HIPAA regulations and the maintenance of confidentiality of patient information.

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* 6. UnityPoint at Home Specialty Pharmacy fully cooperates in all review and audits conducted by the plan.

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* 7. The pharmacy staff at UnityPoint at Home Specialty Pharmacy exercises professional judgement and counsels participants as indicated.

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* 8. UnityPoint at Home Specialty pharmacy maintains and operates equipment that sufficiently meets the needs for transmission of claims.

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* 9. UnityPoint at Home Specialty Pharmacy collects the applicable copayments, deductibles or coinsurance in accordance with the participant's service agreement at our reasonable and customary retail charges.

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* 10. UnityPoint at Home Specialty Pharmacy demonstrates sound communication regarding pharmacy location, responses to all online edits, resolution of participant clinical grievances, service-related issues, malpractice suits or liability settlements and the cancellation of any malpractice insurance coverage or a pharmacist convicted of a felony.

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