2023 Patron Survey

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* 2. How often did you visit the County Library, either in person or online, in the past 12 months?

Daily or nearly every day

About once a week

Once or twice a month

Once every few months

Never

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* 3. What, if anything, prevents you from using the library? (select all that apply)

My schedule is too busy

The library doesn’t have what I want

I use another library system

Library fines

I cannot easily get to a library

I download eBooks from another source

I prefer to purchase books and other media

I do not feel welcome at the library

Health/COVID concerns

Language barriers

My children are grown

I cannot visit the library during open hours

Other reason I do not use the library:

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* 4. In the past twelve months, what was the PRIMARY way you used the library?

Borrow an item from the Library of Things (WiFi hotspots, telescope, GoPro, etc)

Read a book, newspaper, or magazine at the library

Download eAudiobooks

Attend children's activities

Borrow DVDs

Study or work at the library

Borrow music CDs

Conduct research in the library

Use a public library computer

Access electronic research and learning materials on the library website

Meet and gather with others

Attend teen activities

Use free WiFi on a personal device

Download eBooks

Attend programs/classes for adults

Borrow print materials for adults

Borrow print materials for teens

Borrow books on CD

Borrow print materials for children

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* 5. Which County Library location do you visit most often?

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* 6. Which other locations do you visit regularly? Please select all that apply.

Bingham Creek

Daybreak

Draper

Granite

Herriman

Holladay

Hunter

Kearns

Magna

Millcreek

Riverton

Sandy

South Jordan

Taylorsville

Tyler

West Jordan

West Valley

Whitmore

Website/Online Services

Salt Lake City Library

Murray Library

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* 7. How welcome did you feel when you last visited the library?

Very Unwelcome

Very Welcome

Clear

i We adjusted the number you entered based on the slider’s scale.

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* 8. What we can do to make sure you feel welcome at the library?

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* 9. What would encourage you to use the library more frequently?

More one-on-one help with computers or other technology

Expanded hours of operation during the week

More services for teens and young adults

Elimination of late fees for all materials

Create spaces for traditional arts and crafts such as sewing, bicycle repair, etc.

More educational resources for children

Delivery or pick-up services for physical materials such as books, DVDs, or kits

Adding hours of operation on Sunday

Extended borrowing periods

More digital resources such as ebooks, digital audiobooks, digital magazines, streaming video

Create spaces for technology - e.g. creative maker spaces for people to use resources such as 3D printers, audio and video equipment recording or editing

More physical books, magazines, movies, and music

More knowledge of what the County Library has to offer

Shorter wait time for popular books, movies, and music

Other (please specify)

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* 10. Are you aware that the County Library offers these services? (check all that apply)

Online learning such as LinkedIn Learning, Rosetta Stone, automobile repair, CreativeBug

eBooks

eMagazines

eAudiobooks

Online Homework Help/Brainfuse

Business development resources

Create space

Library of Things (telescopes, chromebooks, hotspots)

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* 11. If you had to make one selection, what is the most important role of the library in your community?

Entertainment (books, movies, music, games, etc.)

A resource for small and local businesses

Academic assistance for students

Learning and literacy resources for adults

Materials and activities for children and families

Help kids get ready to learn to read and prepare for kindergarten

A place to connect people with community resources

Helps attract new residents and businesses to the community

Helps residents to improve work skills or search for a job

Free access to the internet, computers, and other technology

Quiet place for remote work/study

Explore ideas, personal growth

Community gathering space

Other (please specify)

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* 12. What type of library programs are you likely to attend in the future?

Lectures and author visits

Community and civic meetings

Health and wellness classes

Live music and theater performances

English as a Second Language (ESL) classes

Book clubs

Senior Services classes and workshops

Adult hands-on programs (arts, crafts)

Children’s programs

Storytime

Technology classes

Teen programs

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* 13. What methods are most helpful to hear about library services?

Segments on television

Articles in newspapers

Library emails

Radio interviews

In-branch promotions (bookmarks, flyers)

Library website

Social media

Billboard ads

Other (please specify)

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* 14. What is the biggest challenge you see in your community? Please select only one option.

Education for youth

Education for adults

Life transitions / aging population

Cost of living

Safe communities

Community connections

Access to technology

Health and well-being

Environment and sustainability

Employment opportunities

Other (please specify)

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* 15. Please rate your satisfaction with the library in the below areas.

	Very unsatisfied	Unsatisfied	Neither satisfied nor unsatisfied	Satisfied	Very satisfied	N/A
Customer Service	Customer Service Very unsatisfied	Customer Service Unsatisfied	Customer Service Neither satisfied nor unsatisfied	Customer Service Satisfied	Customer Service Very satisfied	Customer Service N/A
Availability of study/meeting space	Availability of study/meeting space Very unsatisfied	Availability of study/meeting space Unsatisfied	Availability of study/meeting space Neither satisfied nor unsatisfied	Availability of study/meeting space Satisfied	Availability of study/meeting space Very satisfied	Availability of study/meeting space N/A
Availability of public computers	Availability of public computers Very unsatisfied	Availability of public computers Unsatisfied	Availability of public computers Neither satisfied nor unsatisfied	Availability of public computers Satisfied	Availability of public computers Very satisfied	Availability of public computers N/A
WiFi connectivity	WiFi connectivity Very unsatisfied	WiFi connectivity Unsatisfied	WiFi connectivity Neither satisfied nor unsatisfied	WiFi connectivity Satisfied	WiFi connectivity Very satisfied	WiFi connectivity N/A
Open hours	Open hours Very unsatisfied	Open hours Unsatisfied	Open hours Neither satisfied nor unsatisfied	Open hours Satisfied	Open hours Very satisfied	Open hours N/A
Variety of library programs and activities available	Variety of library programs and activities available Very unsatisfied	Variety of library programs and activities available Unsatisfied	Variety of library programs and activities available Neither satisfied nor unsatisfied	Variety of library programs and activities available Satisfied	Variety of library programs and activities available Very satisfied	Variety of library programs and activities available N/A
Quality of library programs and activities available	Quality of library programs and activities available Very unsatisfied	Quality of library programs and activities available Unsatisfied	Quality of library programs and activities available Neither satisfied nor unsatisfied	Quality of library programs and activities available Satisfied	Quality of library programs and activities available Very satisfied	Quality of library programs and activities available N/A
Quality of collection at the library	Quality of collection at the library Very unsatisfied	Quality of collection at the library Unsatisfied	Quality of collection at the library Neither satisfied nor unsatisfied	Quality of collection at the library Satisfied	Quality of collection at the library Very satisfied	Quality of collection at the library N/A
Functionality of the library website	Functionality of the library website Very unsatisfied	Functionality of the library website Unsatisfied	Functionality of the library website Neither satisfied nor unsatisfied	Functionality of the library website Satisfied	Functionality of the library website Very satisfied	Functionality of the library website N/A

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* 16. How long have you lived in Salt Lake County?

Less than one year

1-5 years

6-10 years

More than 10 years

I don't live in Salt Lake County

2023 Patron Survey

Question Title

* 1. How likely is it that you would recommend the County Library to a friend or colleague?

Question Title

* 2. How often did you visit the County Library, either in person or online, in the past 12 months?

Question Title

* 3. What, if anything, prevents you from using the library? (select all that apply)

Question Title

* 4. In the past twelve months, what was the PRIMARY way you used the library?

Question Title

* 5. Which County Library location do you visit most often?

Question Title

* 6. Which other locations do you visit regularly? Please select all that apply.

Question Title

* 7. How welcome did you feel when you last visited the library?

Question Title

* 8. What we can do to make sure you feel welcome at the library?

Question Title

* 9. What would encourage you to use the library more frequently?

Question Title

* 10. Are you aware that the County Library offers these services? (check all that apply)

Question Title

* 11. If you had to make one selection, what is the most important role of the library in your community?

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* 12. What type of library programs are you likely to attend in the future?

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* 13. What methods are most helpful to hear about library services?

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* 14. What is the biggest challenge you see in your community? Please select only one option.

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* 15. Please rate your satisfaction with the library in the below areas.

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* 16. How long have you lived in Salt Lake County?