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2022 Member Satisfaction Survey
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1.
How long have you been a member of MVCU? If you were a member of BCU prior to the merger, please combine your time at both credit unions.
(Required.)
Less than 1 year
1-2 years
3-4 years
5-7 years
8-10 years
More than 10 years
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2.
Please select from the following list which financial products and services you are currently using and from whom:
(Required.)
Using at MVCU
Using at another financial institution
Not currently using
Checking Account
Using at MVCU
Using at another financial institution
Not currently using
Savings Account (including Kasasa Saver)
Using at MVCU
Using at another financial institution
Not currently using
Certificate/CD
Using at MVCU
Using at another financial institution
Not currently using
IRA/Retirement Account
Using at MVCU
Using at another financial institution
Not currently using
Credit Card
Using at MVCU
Using at another financial institution
Not currently using
Mortgage Loan
Using at MVCU
Using at another financial institution
Not currently using
Home Equity Loan/Line
Using at MVCU
Using at another financial institution
Not currently using
Auto/Vehicle Loan
Using at MVCU
Using at another financial institution
Not currently using
Student Loan
Using at MVCU
Using at another financial institution
Not currently using
Personal Loan
Using at MVCU
Using at another financial institution
Not currently using
Safe Deposit Box
Using at MVCU
Using at another financial institution
Not currently using
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3.
Please share why you selected another institution for any of those services. (Select all that apply.)
(Required.)
Better/promotional rate
Fast turnaround time
Easier to apply
Easier to close
You have an account there, too
Better customer service
You didn't know MVCU offered that service
This question doesn't apply to me
Other (please specify)
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4.
Does having a safe deposit box strengthen your relationship with your Financial Institution?
(Required.)
Yes
No
No Opinion
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5.
Would you consider MVCU to be your primary bank?
(Required.)
Yes
No
