2022 Member Satisfaction Survey Question Title * 1. How long have you been a member of MVCU? If you were a member of BCU prior to the merger, please combine your time at both credit unions. Less than 1 year 1-2 years 3-4 years 5-7 years 8-10 years More than 10 years Question Title * 2. Please select from the following list which financial products and services you are currently using and from whom: Using at MVCU Using at another financial institution Not currently using Checking Account Checking Account Using at MVCU Checking Account Using at another financial institution Checking Account Not currently using Savings Account (including Kasasa Saver) Savings Account (including Kasasa Saver) Using at MVCU Savings Account (including Kasasa Saver) Using at another financial institution Savings Account (including Kasasa Saver) Not currently using Certificate/CD Certificate/CD Using at MVCU Certificate/CD Using at another financial institution Certificate/CD Not currently using IRA/Retirement Account IRA/Retirement Account Using at MVCU IRA/Retirement Account Using at another financial institution IRA/Retirement Account Not currently using Credit Card Credit Card Using at MVCU Credit Card Using at another financial institution Credit Card Not currently using Mortgage Loan Mortgage Loan Using at MVCU Mortgage Loan Using at another financial institution Mortgage Loan Not currently using Home Equity Loan/Line Home Equity Loan/Line Using at MVCU Home Equity Loan/Line Using at another financial institution Home Equity Loan/Line Not currently using Auto/Vehicle Loan Auto/Vehicle Loan Using at MVCU Auto/Vehicle Loan Using at another financial institution Auto/Vehicle Loan Not currently using Student Loan Student Loan Using at MVCU Student Loan Using at another financial institution Student Loan Not currently using Personal Loan Personal Loan Using at MVCU Personal Loan Using at another financial institution Personal Loan Not currently using Safe Deposit Box Safe Deposit Box Using at MVCU Safe Deposit Box Using at another financial institution Safe Deposit Box Not currently using Question Title * 3. Please share why you selected another institution for any of those services. (Select all that apply.) Better/promotional rate Fast turnaround time Easier to apply Easier to close You have an account there, too Better customer service You didn't know MVCU offered that service This question doesn't apply to me Other (please specify) Question Title * 4. Does having a safe deposit box strengthen your relationship with your Financial Institution? Yes No No Opinion Question Title * 5. Would you consider MVCU to be your primary bank? Yes No Next
