At First Citizens’, you matter. We want to know what you think of when you think of First Citizens’. Our brand and your perception of it is very important to us. Your feedback can help us stay committed to our Core Values!

Do What’s Right
Get Better Every day
Support & Improve Our Community.

Take our survey before October 30th and be entered to win a $500 gift card!
 
Eligibility: First Citizens’ branding survey drawing is open to members of First Citizens' Debit card. Must complete survey between October 1, 2020 and October 30, 2020 to qualify for $500 Visa gift card. Must be 18 years or older to enter. No purchase or payment is necessary to enter or to win. The drawing is only open to legal residents of the United States and is void where prohibited by law. Employees of First Citizens’ and their respective affiliates, subsidiaries, advertising and promotion agencies, suppliers and their immediate family members and/or those living in the same household of each are not eligible to participate in the drawing. The drawing is subject to all applicable federal, state and local laws and regulations. Void where prohibited.

 

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* 1. How familiar are you with First Citizens’ Federal Credit Union?

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* 2. Do you have an account with First Citizens' Federal Credit Union?

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* 3. If you answered yes to #2, what ultimately pushed you to become a member of First Citizens'?

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* 4. Do you consider First Citizens' as your primary financial intuition? 

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* 5. How would you define a financial institution as your primary financial institution?

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* 6. In regards to a financial institution, which is most important to you? (1 being most important and 6 being least important)

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* 7. Have you seen or heard First Citizens’ advertisements?

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* 8. If you answered yes to #7, where did you see or hear our advertisements? (Choose all that apply)

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* 9. Which three words would you use to describe First Citizens' to other people? 

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* 10. When you think of First Citizens', how do you feel?

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* 11. If First Citizens' was a person, how would you describe this person? What clothes do they wear? What do they value? What do they do for fun? Is It someone you like? Someone like you or different than you? What is their voice (soft spoken, confident, kind, etc.)? What is their name?

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* 12. Please see image of First Citizens’ logo at the top of this survey. What three words would you use to describe our logo?

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* 13. Which best describe your last experience with First Citizens’?

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* 14. How responsive have we been to your questions or concerns about our products and services?

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* 15. How likely are you to recommend First Citizens’ to a friend?

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* 16. When you think about the financial banking industry, which brand(s) come to mind first?

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* 17. If you could change anything about First Citizens', what would it be?

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* 18. What is your age?

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* 19. What is your gender?

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* 20. What city or town do you live in?

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* 21. Please provide your name and an email.

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