Key Terms for This Survey
(please read this carefully)

Accessibility is the "extent to which products, systems, services, environments and facilities can be used by people from a population with the widest range of characteristics and capabilities to achieve a specified goal in a specified context of use.”

For ICT, accessibility is generally accepted as being the quality of a mainstream technology such as a computer, mobile phone, self-service kiosk, or piece of software, to be used by the widest range of users possible, regardless of their abilities or disabilities. Accessibility makes it easier for anyone to see, hear, and use a device and to customize their digital environment according to their own preferences, needs, and abilities.

Inclusion and digital inclusion address a broad range of issues including access to and quality of hardware, software, and Internet connectivity; computer literacy and skills; economic situation; education; geographic location; and language — as well as age and disability.

Universal design refers to design of products, environments, programs and services to be usable by all people, to the greatest extent possible, without the need for adaptation or specialized design.

Usability and user experience design (UX) is about designing products to be effective, efficient, and satisfying. It is the extent to which a product can be used by specified users to achieve specified goals effectively, efficiently and with satisfaction in a specified context of use.

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* 1. Please indicate your level of agreement with the following statement.

  Do not agree Somewhat agree Strongly agree
Accessibility and inclusion, as defined on the first page of this survey, add value to products and services and should be an integral part of the product development and innovation process.

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* 2. The most significant barriers to ensuring that accessibility and inclusion are a part of the innovation process and urban innovation ecosystem programs are… (check all that apply):

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* 3. Please indicate your level of agreement with the following statements.

  Do not agree Somewhat agree Strongly agree Unsure
There is a need to develop tools, training, and improved knowledge about accessibility and inclusion as it relates to the innovation process.
Urban innovation ecosystems that leverage accessibility and inclusion would result in better products and services and support all citizens and users.

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* 4. The most significant factors that can ensure inclusion is a part of the innovation process are (check all that apply):

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* 5. I would like to participate in programming that feature how the innovation process can add a focus on accessibility and inclusion, e.g. of persons with disabilities and older persons.

Finally, please tell us a bit about yourself.

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* 6. In which sector do you work or with which do you most closely identify? Please, choose just one.

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* 7. Please, indicate your area of expertise (check all that apply)

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* 8. Where are you located?

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* 9. If you would like to get periodic updates on this project related to inclusive innovation and smart cities, please give us your name and email address.

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