Key Terms for This Survey
(please read this carefully)
Accessibility is the "extent to which products, systems, services, environments and facilities can be used by people from a population with the widest range of characteristics and capabilities to achieve a specified goal in a specified context of use.”
For ICT, accessibility is generally accepted as being the quality of a mainstream technology such as a computer, mobile phone, self-service kiosk, or piece of software, to be used by the widest range of users possible, regardless of their abilities or disabilities. Accessibility makes it easier for anyone to see, hear, and use a device and to customize their digital environment according to their own preferences, needs, and abilities.
Inclusion and digital inclusion address a broad range of issues including access to and quality of hardware, software, and Internet connectivity; computer literacy and skills; economic situation; education; geographic location; and language — as well as age and disability.
Universal design refers to design of products, environments, programs and services to be usable by all people, to the greatest extent possible, without the need for adaptation or specialized design.
Usability and user experience design (UX) is about designing products to be effective, efficient, and satisfying. It is the extent to which a product can be used by specified users to achieve specified goals effectively, efficiently and with satisfaction in a specified context of use.