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* 1. When you tried to see your doctor or nurse practitioner, how long did it take you to get your appointment?

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* 2. When you see your doctor or nurse practitioner, do they involve you as much as you want to be in decisions about your care and treatment?

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* 3. When you see your health care professional, do they give you an opportunity to ask questions about recommended treatment?

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* 4. When you see your health care professional, do they spend enough time with you?

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* 5. How satisfied are you with the wait time in the waiting room/exam room prior to meeting your health care professional?

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* 6. How satisfied are you with the length of time it took between making your appointment and your actual appointment date?

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* 7. How satisfied are you with your overall experience with the reception staff?

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* 8. Is there anything else you would like to tell us about your stay?  Do you have any suggestions for changes that may have improved your experience?

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* 9. Would you be interested in attending the Quality of Care Meeting to share your experience with the Mattawa Family Health Team?

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