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* 1. How would you rate your overall experience today?

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* 2. Were you able to complete the purpose of your visit?

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* 3. If No, why not?

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* 4. Would you still return to this if you could get this information or service from another source?

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* 5. Will you recommend this website to a friend or colleague?

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* 6. Was the information easy to understand?

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* 7. Was the information useful?

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* 8. Was the experience enjoyable?

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* 9. Was it easy for you to find what you were looking for?

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* 10. Is this service being delivered in a reasonable amount of time?

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* 11. Did you get useful information beyond what you were looking for?

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* 12. Did the interaction with this organization meet your needs?

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* 13. Any additional comments?

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