The Foundation for the Accreditation of Cellular Therapy (FACT) addresses complaints and grievances related to its business of accreditation. It is FACT’s goal to conduct investigations, derive conclusions, and enact remedial steps in a respectful and confidential manner to both the complainant and the subject of the complaint or grievance.
Please note the following prior to submitting a complaint or grievance:
- FACT will only review complaints and grievances that are specific to the Cellular Therapy Standards; Cord Blood Standards; and/or the FACT Board of Directors, committee members, inspectors, staff, and/or accreditation process.
- FACT does not address grievances related to the individual management of a patient unless it directly relates to a standard.
- For grievances related to the services of a FACT accredited or applied organization, the complainant will be instructed to first file a complaint with the program or bank.
- If a grievance contains material evidence of violation of laws or regulations, FACT will request legal review and consultation from its attorney.
- If additional information is requested from the complainant, the information must be provided in 30 days or the complaint or grievance will be closed.
- FACT does not review any complaints related to unaccredited organizations.
For additional questions, please contact:
Heather Conway, CQA(ASQ)
Quality Manager
The Foundation for the Accreditation of Cellular Therapy
6901 Dodge Street, Suite 207
Omaha, NE 68132 USA
Phone: 402-920-7012
Fax: 402-920-7002
Email: heather.conway@factglobal.org