The Leaders of Health Volunteer Engagement (LOHVE) Network has benchmarked health volunteering for the past eight years as a way to inform future health volunteer programs for participants, organizations, peak bodies and government. This year we again seek to engage all LoHVE members together with any other interested hospitals or health services to participate in our sixth benchmarking activity.
This benchmarking activity will be based on last year's calendar year. (1st January 2021-31st December 2021)
If there is more than one volunteer manager/coordinator within a health facility/service we request that only one submit results.
The results from this benchmarking exercise will ONLY be distributed back to respondents/participants of the survey. A de-identified overview of the results will be published and distributed to participants, peak bodies and other interested parties.
The survey opens on March 1st 2022
The survey closes on March 31st 2022
Survey report will be distributed by Sharon Walsh of Bendigo Health.
 
*For new participants - Last year's report can be obtained on request from Sharon Walsh (swalsh@bendigohealth.org.au)

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1. Organisation / Hospital Name? (Required.)

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2. Is your organisation Public/Private/Other? (Required.)

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3. Is your health organisation primarily: (Required.)

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4. Contact person for Volunteer Services? (Required.)

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5. Position / Job Title? (Required.)

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6. Contact phone number? (Required.)

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7. Email address? (Required.)

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8. Where are you located? (Required.)

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9. Where is your facility located? (Required.)

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10. How many staff are employed work in your organisation? (Required.)

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11. As Manager of Volunteer Services, who do you report to? (Required.)

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12. How long have you been a volunteer manager/coordinator for your health service? (Required.)

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13. What is the total paid Full Time Equivalent (FTE) staff working in your volunteers department? (i.e-Volunteer Coordinator 2 x days a week= 0.4 FTE) (Required.)

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14. What are the roles of paid staff working in the volunteer department?

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15. Did your role change in 2021 due to the COVID19 Pandemic?

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16. What is the total of volunteer Full Time Equivalent (FTE) supporting your Volunteer Department? (i.e- I volunteer 1 x day a week = 0.2 FTE) (Required.)

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17. How many active volunteers contributed time across your organization in 2021? (Required.)

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18. Was the number of your active volunteers increased/decreased due to the COVID19 Pandemic? (Required.)

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19. To what degree did the number of active volunteers increase/decrease? (Required.)

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20. In 2021, approximately how many hours did volunteers contribute to your organisation? (Required.)

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21. We understand the common areas for volunteering in health are Emergency Dept, Aged Care, Palliative Care, Meet & Greet, Transport etc, however do you have volunteer specific programs in any of the following:

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22. We understand that COVID19 had a big impact on the roles of health volunteers - were you able to create new roles in the following categories?

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23. How does your organisation normally identify a need for volunteers?

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24. How does your organisation advertise for volunteers?

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25. In 2021 what was the average age of your volunteers? (Required.)

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26. What percentage of your volunteers are female? (Required.)

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27. Do you provide new volunteers with a structured orientation?

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28. If yes, how do you present your orientation?

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29. At any stage during orientation, is your CEO or Executive involved in providing new volunteers with a:

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30. Are you supported by other staff involved in providing presentations during your orientation?

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31. Do you provide ongoing education and training for your volunteer program?

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32. If yes, where do you source trainers for ongoing education and training?

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33. How many volunteer orientations did you run throughout the year 2021?

  0 1 2-4 5-9 10 or more
Group Sessions
One-on-One

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34. How many new volunteers did you recruit in the past 12 months? (Refers to the 2021 calendar year) (Required.)

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35. How was this impacted by the COVID19 Pandemic? (Required.)

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36. Turnover of volunteers is normal – how many of your volunteers retired/resigned/left in 2021 (Required.)

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37. How was your turnover of volunteers impacted due to COVID19? (Required.)

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38. Given the impact of COVID19 on many health service volunteer programs, to what degree did you feel supported by your organisation? (Required.)

0 10
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i We adjusted the number you entered based on the slider’s scale.

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39. Given the impact of COVID19 on many health service volunteers, to what degree did you feel you were able to support your volunteers? (Required.)

0 10
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i We adjusted the number you entered based on the slider’s scale.

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40. How did you support and maintain contact with your volunteers during the COVID19 Pandemic? (Required.)

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41. What is the average length of service for your volunteers ( in years + months )? (Required.)

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42. Does your volunteer program have an allocated budget?

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43. If yes, who is responsible for the volunteer budget?

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44. Does your budget allow for training and education of volunteers?

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45. Does your budget allow for ongoing training and education of the managers/co-ordinators of volunteers?

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46. Are you supported to attend conferences or other professional development ?

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47. If yes, to what extent? (You may tick multiple answers)

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48. Are you supported to submit abstracts and present at conferences?

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49. Does your budget allow for recognising and celebrating your volunteers?

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50. How do you recognise your volunteers? (You may choose more than one answer)

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51. Do you produce a newsletter specifically for your volunteers?

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52. How do you determine and report the value/contribution of your volunteers? (You may choose more than one answer)

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53. Are volunteers included in your organization's strategic plans?

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54. Does your volunteer program have a business plan?

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55. Does your program have Key Performance Indicators (KPI's) that you are expected to report on?

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56. Are you required to report progress of Key Performance Indicators (KPIs) against your Strategic Plan?

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57. Does your program align with your country's "National Standards for Volunteer Involvement"?

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58. In your role as Volunteer Manager/Co-ordinator and given the challenge of the COVID19 Pandemic what was your greatest achievement last calendar year (2021)?

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59. Do you feel the Leaders of Health Volunteer Engagement (LoHVE) Network has been beneficial in any of the following ways?

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60. Are you happy for your information to be shared with other health and government organisations for the purpose of promoting best practice and to increase support to volunteer programs with health services?

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61. Other comments

T