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The Oak Lawn Park District strives to provide our patrons with top notch customer service. In order to ensure that we are reaching this goal, we would appreciate you taking the time to complete the following Customer Service Survey.

This survey can be filled out anonymously (skip the first three questions) OR if you would like to be entered into a raffle (one entry per household) for a chance to win a (one) Community Theatre gift certificate Good for Two Free Admissions to one 2015 - 2016 Production, please fill out your name, address, and phone number. The winner will be picked the week of September 21st . FULL SURVEY MUST BE COMPLETED to be entered into the raffle.

Please answer the following questions based on your most recent visit to an Oak Lawn Park District facility:

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* 1. What is your name (First & Last)?

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* 2. What is your address (Street, City, Zip Code)?

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* 3. What is the best phone number to reach you?

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* 4. Which facility are you rating today?

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* 5. Are you male or female?

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* 6. Which age range best describes you?

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* 7. Are you an Oak Lawn or Hometown Resident?

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* 8. Which Oak Lawn Park District facility or facilities do you frequent most?

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* 9. Please rate your experience with our staff based on the following:

  extremely dissatisfied disatisfied no opinion satisfied extremely satisfied
wait/on hold time
friendly
knowledgeable
professional
helpful
professional appearance
polite

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* 10. When calling the facility, are you being greeted with the following, "Name of facility, Name of employee, How may I help you"

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* 11. When calling the facility, is your phone call being answered by the 2nd or 3rd ring?

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* 12. When you visit the facility, does a front desk staff member greet you within an appropriate time frame?

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* 13. When you have visited the facility, have the front desk staff been wearing the appropriate uniform (navy blue polo or zip-up with a name tag)?

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* 14. How often do you communicate with our staff?

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* 15. Overall, rate your satisfaction level with our staff:

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* 16. Have you used our website, www.olparks.com?

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* 17. If you answered yes, do you find the website easy to navigate?

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* 18. Have you used the Park District's online registration system at www.olparks.com.

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* 19. If yes, have you had any issues with the Park District's online registration system?

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* 20. Any general comments you would like to make in regards to our customer service?

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