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* 1. What is the nature of your relationship to the CCR&R?

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* 2. How often do you have contact with CCR&R?

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* 3. Which of our services do you frequently have the most contact with? (Please check all that apply)

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* 4. I am well-informed about CCR&R?

  Strongly Agree Agree Neutral Disagree Strongly Disagree Don't Know
Services to parents/ guardians who need child care
Services to child care programs (child care centers, school age programs, head start, family day care)
Services to families with children with special needs
Services to low-income families
Access to LOCAL child care- related data and reports
Access to STATE child care data and reports
Services to employers
Services to public policy decision makers

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* 5. Data Reports

  Strongly Agree Agree Neutral Disagree Strongly Disagree Don't know
I have seen at least one publication about child care in my area that was produced by the CCR&R
The data reported by the CCR&R is accurate and complete
The data reported by the CCR&R is understandable and easy to read

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* 6. The CCR&R does a good job publicizing or marketing its services to:

  Strongly Agree Agree Neutral Disagree Strongly Disagree Don't Know
Parents and Guardians
Child care programs (family providers, child care centers, head start, school age programs, etc)
Employers
Community organizations and leaders
Media
General Public

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* 7. Marketing

  Strongly Agree Agree Neutral Disagree Strongly Disagree Don't Know
CCR&R has a "brand" including logo and messages that are easy to recognize, used on all public documents and for marketing and public awareness purposes

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* 8. Communications

  Strongly Agree Agree Neutral Disagree Strongly Disagree Don't Know
CCR&R communicates clearly key messages about the need for high-quality child care in the community

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* 9. Please Rate the Following

  Does not apply Very Dissatisfied Dissatisfied Neutral Satisfied Very Satisfied
How satisfied are you with the timeliness of our response to your requests?
How satisfied are you with the way our program responds to clients?
How satisfied are you with the information we provide your agency/business?
How satisfied are you with the level of information we provide your clients?
How satisfied are you with the timeliness of processing applications?
How satisfied are you with the level of assistance we provide your staff?
How satisfied are you with our actions in an emergency situation?
How satisfied are you withe the level of confidentiality we provide to clients?
How satisfied are you with the level of support we provide to clients?
How satisfied are you with the resources of our facilities?
How satisfied are you with the reliability of our staff?
How satisfied are you with the level of skills demonstrated by our staff?
How satisfied are you with our response to grievances?
How satisfied are you with our level of cooperation?
How satisfied are you in the way our staff communicates with you?
How satisfied are you with our professionalism?
How satisfied are you with our knowledge of high quality child care?

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* 10. More Comments? Please expand upon your assessment of any areas in which the CCR&R could improve. Your suggestions are appreciated and will be kept confidential; information will be provided to CCR&R in a general report that does not identify survey participants.

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