City of Chattanooga CHATT311 Survey

The City of Chattanooga Information Technology Department is conducting a survey to gauge users' experiences requesting 311 services using the CHATT311 iOS, Android, and web app. All submission are anonymous and the raw data gathered will be used only for internal purposes. If you are under the age of 13, this form should be completed with a parent or guardian.

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* 1. What 311 services have you requested most in the past?

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* 3. When requesting 311 services from the City of Chattanooga, which method do you use most often?

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* 4. Do you find the CHATT311 desktop web app visually appealing?

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* 5. Do you find the CHATT311 iOS or Android apps visually appealing?

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* 6. How would you rate your ability to request 311 services on the desktop web app?

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* 7. How would you rate your ability to request 311 services on the iOS or Android apps?

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* 8. How would you rate your ability to find what you are looking for on the CHATT311 mobile apps or desktop web app?

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* 9. If you could change one thing about the CHATT311 mobile apps or desktop web app, what would it be and why?

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* 11. Your current zip code

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* 12. How comfortable do you feel using digital technology (computers, smartphones, etc.)

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