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* 1. Please enter your first and last name.

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* 2. Please enter the email address that you would like us to contact.

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* 3. In a typical month, which of the following service methods do you use to access your PSE accounts? (Check all that apply.)

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* 4. When doing business in person with PSE, which credit union office do you usually visit?  (Check only ONE.)

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* 5. When you compare PSE with other financial institutions, how would you rate PSE on...

  Don't know Much worse than elsewhere Somewhat worse than elsewhere Same as elsewhere Somewhat better than elsewhere Much better than elsewhere
Convenience of hours
Convenience of locations
Variety of products & services offered
Service charges/fees

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* 6. When you compare PSE staff with other financial institutions, how would you rate PSE staff on…

  Don't know Much worse than elsewhere Somewhat worse than elsewhere Same as elsewhere Somewhat better than elsewhere Much better than elsewhere
Friendliness & courtesy
Professionalism
Knowledge of products & services available
Speed of service
Accuracy in handling transactions
Responsiveness to questions/complaints
Ability to solve problems quickly & efficiently

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* 7. Would you say compared with a year ago, service today at the credit union is better, the same, or worse?

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* 8. What do you like most about PSE?

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* 9. What would you like to change about PSE?

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* 10. What other products, or services would you like PSE to offer?

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* 11. What other delivery channels would you like PSE to use?

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* 12. How likely is it that you would recommend PSE Credit Union, Inc. to a friend or colleague?

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* 13. How do you believe PSE Credit Union performed throughout the COVID-19 Pandemic?

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* 14. In what ways could we have improved our performance throughout the COVID-19 Pandemic? 

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* 15. What makes you most proud to be a PSE Credit Union member?

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