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2026 Trico Centre Membership Satisfaction Survey

Thank you for being a part of our community! We look forward to hearing from you and working to make Trico Centre even better for everyone.

Your privacy matters to us. All information you submit is kept strictly confidential and is never shared with third parties.

Complete before Tuesday, October 20th, for a chance to win your choice of a $50 Trico Centre gift card or a $50 Southcentre Mall gift card!
1.How long have you been a member of Trico Centre?(Required.)
2.What type of membership do you hold?(Required.)
3.Regarding your member experience with Trico Centre, how satisfied are you overall?(Required.)
Very Dissatisfied
Somewhat Satisfied
Satisfied
Very Satisfied
4.What key benefits or features influenced your decision to join Trico Centre?
5.Members that refer-a-friend to Trico Centre receive a discounted rate on their next monthly fee. Did you know about our Referral Rewards?
6.What additional programs or services would you love to see to further enhance your membership?
7.Which member benefit do you utilize the most?(Required.)
8.How satisfied are you with the cleanliness of the facility (fitness areas, change rooms, common spaces)?(Required.)
Very dissatisfied
Dissatisfied
Satisfied
Very satisfied
9.How well does our group fitness class schedule, including times and variety, fit your lifestyle and fitness goals?
Not well at all
Somewhat well
Well
Extremely well
10.Have you participated in our events or challenges (ie. 40 Day Fitness Challenge, Golf Tournament, Halloween Party, etc.) in the last 24 months?(Required.)
11.How do you typically find out about programs, events, promotions, and other things happening at Trico Centre? (select all that apply)
12.How informed do you feel about what’s happening at Trico Centre, including programs, events, promotions, and membership benefits?
Very uninformed
Somewhat informed
Neither informed nor uninformed
Somewhat informed
Very informed
13.What could Trico Centre do to make it easier for you to find out about programs, events, promotions, and member benefits?
14.How satisfied are you with the customer service and support you receive from our team?(Required.)
Very dissatisfied
Dissatisfied
Satisfied
Very satisfied
15.What is one detail/change you would suggest to improve your experience at Trico Centre?
16.What is one challenge you face as a member?
17.What does Trico Centre do best for its members?
18.Is there a staff member or team that you’d like to recognize for making your experience great?
19.Trico Centre has been actively pursuing an expansion through the City of Calgary Game Plan initiative. What area of the facility would you like expanded or improved? (select all that apply)
20.As we plan for future expansion, we are also committed to renewing our existing facilities.

One option under consideration is adding fitness equipment to the underutilized track area to create more usable fitness space. Would you prefer:
21.We appreciate you taking the time to complete this survey. All responses will be kept confidential; however, if you would like to be entered to win a your choice of a $50 Trico Centre gift card (can be used towards your next membership fee, registered program or personal training!) or a $50 Southcentre Mall gift card - please complete the information below!
Thank you for completing this survey and assisting us in serving you better!