Patient Experience Survey 3rd Quarter 2021

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* 1. Which of the following services that Hot Springs offers are valuable for you or your family members? Please choose all that apply.

Outpatient Therapy Services (Physical Therapy)

Home Health and Hospice Services

Pharmacy Services

2D &3D Mammograms

Ultrasounds

Home Sleep Studies

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* 2. Where is most useful for you to access your medical information?

Our Patient Portal, located on our website www.hotspringshealth-nc.org

Calling any of our four Health Centers

Visiting any of our four Health Centers in person

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* 3. Which of our centers is most convenient to you?

Hot Springs Medical Center

Laurel Medical Center

Mashburn Medical Center

Mars Hill Medical Center

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* 4. When you call or visit our Health Centers to make an appointment, are you able to get an appointment as soon as you need one?

Yes

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* 5. In the last 6 months, when you contacted the office during regular business hours and needed a same day answer to a Medical question, was it answered within 24 hours?

Yes

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* 6. In the last 6 months, when you contacted the office during regular business hours and needed a same day answer to a Pharmacy question, was it answered within 24 hours?

Yes

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* 7. Do you feel that your provider listens to your concerns and questions?

Always

Usually

Sometimes

Never

N/A

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* 8. When your provider orders blood tests, x-rays, or other tests, does the office follow up to give you results?

Always

Usually

Sometimes

Never

N/A

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* 9. Are the Pediatric Services that Hot Springs Health Program offers valuable to your family?

Very valuable

Somewhat valuable

Not valuable at all

N/A

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* 10. Do you have difficulty with transportation getting to your appointment(s)? If yes, Hot Springs Health Program may be able to assist you with transportation resources. Call Mars Hill Medical Center at 828-689-3507 and ask for Extension 3360.

Yes

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* 11. On our patient portal (you can enroll at the Front Desk of any of our Health Centers) which of the following features are most valuable to you?

Refill Requests / Prescription information

Lab Results

Communicating with your Health Care Team via portal messages

I do not have a portal account.

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* 12. Do you know that Hot Springs Health Program offers the COVID-19 vaccine?

Yes

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* 13. Do you feel the HSHP locations and temporary COVID hours of availability meet your primary care, medical, and behavioral health needs?
Mars Hill Medical Center: Mon-Sat 8:30AM-6PM and Sun 1PM to 6PM.
Mashburn Medical Center: Mon-Fri 8:30AM-5PM.
Hot Springs Medical Center: Mon-Fri 8:30AM-5PM.
Laurel Medical Center: Mon-Fri 9AM-5PM.

Yes

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