Residential Customer Satisfaction Survey

CASSCOMM strives to provide excellent customer service and the best feedback we can get is from those valued customers we currently serve. Therefore, we would appreciate it if you could answer the following questions in regards to your experience with CASSCOMM. As a thank you for choosing CASSCOMM and taking the time to complete the survey; we will give you $5.00 off your next bill.

* 1. How did you hear about CASSCOMM?

* 2.  Who was your previous provider?

* 3. Which of our services do you use?

* 4. How likely are you to recommend our company to a friend or colleague?

* 5. Overall, are you satisfied or dissatisfied with our services?

* 6. How would you describe our products?

* 7.  How responsive have we been to your questions or concerns about our products?

* 8. Why did you switched to CASSCOMM?

* 9. Please describe your experience with our Customer Service Representative:

* 10. Please describe your experience with our technician:

* 11. Please provide any additional customer service/technician or product suggestions below.

* 12.  Please comment on your overall experience with CASSCOMM.

* 13. CASSCOMM has a local access channel called H2 that airs local events such as parades/local HS sporting events etc.

* 14. If you do watch H2 Do you notice the announcing for H.S. events?

* 15. Can we quote you on the above response to be place on our CASSCOMM website as a testimonial? (Your 1st name and last name initial will be used for the quote).

* 16. If CASSCOMM started to offer you a service to protect your PC or Mobile devices starting at $7.50 per month, would you be interested? (This will offer 24/7 trouble shooting, anti-theft, backup and more). 

* 17. Please leave your account number and name to receive your $5 coupon off your next bill. (one survey response per account)

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