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How does your intelligent automation compare?
1.
Has your company initiated a process automation program?
Yes, across several business units
Yes, in one business unit
Yes, currently piloting
Under investigation
No
2.
What is the top business driver for your program?
Headcount cost saving
Other cost saving
Improve quality/accuracy
Improve compliance
Support broader digitisation strategy
Other (please state)
Other (please specify)
3.
What type of tool/s are you using?
Unattended robotic process automation
Attended robotic desktop automation
Cognitive tools (including machine learning and/or natural language processing)
Virtual agents (text or voice chatbots)
Workflow/orchestration
Other (please state)
Other (please specify)
4.
Is your program meeting expectations in terms of:
Realising business benefits – yes
Realising business benefits - no
Speed to implement – yes
Speed to implement - no
Cost to implement – yes
Cost to implement - no
Skills required to implement – yes
Skills required to implement - no
5.
What has been the impact on your workforce?
Employees were engaged in the design and implementation
Employees overall welcomed the introduction
Employees wanted to be evangelists
Employees report improved job satisfaction after implementation
It has had no impact
We faced some employee resistance
We faced significant employee resistance
6.
Do you expect your investment in process automation to change?
I expect it will increase significantly
I expect it will increase
I expect it will stay the same
I expect it will decrease
Not sure
7.
Do you plan to work with an external process automation specialist, to support your program?
Yes, we plan on using a process automation specialist
No, we will develop and implement process automation capability ourselves
We are already working with a process automation specialist
8.
How do you support your process automation investment?
It is supported centrally
It is supported by business unit
It is supported by function
Other (please state)
Other (please specify)
Current Progress,
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