How does your intelligent automation compare?

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* 1. Has your company initiated a process automation program?

Yes, across several business units

Yes, in one business unit

Yes, currently piloting

Under investigation

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* 2. What is the top business driver for your program?

Headcount cost saving

Other cost saving

Improve quality/accuracy

Improve compliance

Support broader digitisation strategy

Other (please state)

Other (please specify)

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* 3. What type of tool/s are you using?

Unattended robotic process automation

Attended robotic desktop automation

Cognitive tools (including machine learning and/or natural language processing)

Virtual agents (text or voice chatbots)

Workflow/orchestration

Other (please state)

Other (please specify)

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* 4. Is your program meeting expectations in terms of:

Realising business benefits – yes

Realising business benefits - no

Speed to implement – yes

Speed to implement - no

Cost to implement – yes

Cost to implement - no

Skills required to implement – yes

Skills required to implement - no

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* 5. What has been the impact on your workforce?

Employees were engaged in the design and implementation

Employees overall welcomed the introduction

Employees wanted to be evangelists

Employees report improved job satisfaction after implementation

It has had no impact

We faced some employee resistance

We faced signiﬁcant employee resistance

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* 6. Do you expect your investment in process automation to change?

I expect it will increase significantly

I expect it will increase

I expect it will stay the same

I expect it will decrease

Not sure

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* 7. Do you plan to work with an external process automation specialist, to support your program?

Yes, we plan on using a process automation specialist

No, we will develop and implement process automation capability ourselves

We are already working with a process automation specialist

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* 8. How do you support your process automation investment?

It is supported centrally

It is supported by business unit

It is supported by function

Other (please state)

Other (please specify)