Website feedback - www.TRSL.org Question Title * 1. I am a: Retired member Actively working member (includes members currently participating in DROP) Beneficiary/survivor of deceased member TRSL-participating employer Other (please specify) OK Question Title * 2. What is your age? 19 or younger 20-29 30-39 40-49 50-59 60 or older OK Question Title * 3. How do you usually access our website? Desktop computer/laptop Cell phone Tablet OK Question Title * 4. How often do you use our website? Regularly (at least once a month) Occasionally (at least twice a year) Rarely (every few years) I don't know OK Question Title * 5. What have you looked for on our website? (Check all that apply.) General information Forms Brochures Member Access (your personal TRSL account) Newsletters Legislation Calculators Tax information Workshops/webinars Other (please specify) OK Question Title * 6. How much time did it take you to find what you were looking for on our website? Less time than I expected About the amount of time I expected More time than I expected Comments: OK Question Title * 7. How visually appealing is our website? Very appealing Somewhat appealing Not so appealing Not appealing at all Comments: OK Question Title * 8. How easy is it to understand the information on our website? Very easy Somewhat easy Not so easy Not easy at all Comments: OK Question Title * 9. How useful is the information on our website? Very useful Somewhat useful No so useful Not useful at all Comments: OK Question Title * 10. Overall, how well does our website meet your needs? Very well Somewhat well Not so well Not well at all Comments: OK Question Title * 11. Have you registered for TRSL's secure Member Access to view your personal TRSL account information? Yes No OK Question Title * 12. Please rate your experience with Member Access in the following areas: Very good Good Neither good nor bad Bad Very bad N/A Registering for Member Access Registering for Member Access Very good Registering for Member Access Good Registering for Member Access Neither good nor bad Registering for Member Access Bad Registering for Member Access Very bad Registering for Member Access N/A Logging in to Member Access Logging in to Member Access Very good Logging in to Member Access Good Logging in to Member Access Neither good nor bad Logging in to Member Access Bad Logging in to Member Access Very bad Logging in to Member Access N/A Finding what I'm looking for in Member Access Finding what I'm looking for in Member Access Very good Finding what I'm looking for in Member Access Good Finding what I'm looking for in Member Access Neither good nor bad Finding what I'm looking for in Member Access Bad Finding what I'm looking for in Member Access Very bad Finding what I'm looking for in Member Access N/A Understanding information in Member Access Understanding information in Member Access Very good Understanding information in Member Access Good Understanding information in Member Access Neither good nor bad Understanding information in Member Access Bad Understanding information in Member Access Very bad Understanding information in Member Access N/A Completing a task with self-service features Completing a task with self-service features Very good Completing a task with self-service features Good Completing a task with self-service features Neither good nor bad Completing a task with self-service features Bad Completing a task with self-service features Very bad Completing a task with self-service features N/A Resetting login credentials for Member Access Resetting login credentials for Member Access Very good Resetting login credentials for Member Access Good Resetting login credentials for Member Access Neither good nor bad Resetting login credentials for Member Access Bad Resetting login credentials for Member Access Very bad Resetting login credentials for Member Access N/A Additional comments about Member Access: OK Question Title * 13. How likely is it that you would recommend our website to a friend or colleague? NOT AT ALL LIKELY EXTREMELY LIKELY 0 1 2 3 4 5 6 7 8 9 10 0 1 2 3 4 5 6 7 8 9 10 OK Question Title * 14. Share your thoughts on how we can improve our website? OK DONE
