Tech Support Feedback

1. Support Feedback

This short survey should only take 5 minutes of your time.

Question Title

* 1. Who was your customer support representative on this call?

Question Title

* 2. What product(s) did you contact us about?

SEER for Software (SEER-SEM)

Estimate by Comparison

Estimate by Comparison Pro

Metrics Analysis & Benchmarking

Microsoft Project Integration

Project Monitoring & Control

Independent Crosscheck & Verification

ISBSG Database

Enterprise Shared Database

IBM Rational Devt Platform (RSx) & Rose Adaptor

SEER for Hardware (SEER-H)

SEER Electro-Optical Sensors

SEER-Integrated Circuits

SEER for Manufacturing (SEER-MFG)

SEER-MFG Aerostructures

SEER-IT

Other

Other (please specify)

Question Title

* 3. OLD VERSION OF QUESTION - SKIP as of 5/7/12: What product(s) did you contact us about?

SEER for Software (SEER-SEM)

Independent Crosscheck & Verification

SEER-SEM Client for Microsoft Project

Benchmark Metrics & Analysis

SEER-PMC

SEER-DB

SEER for Hardware (SEER-H)

SEER-Electro-Optical Sensors

SEER-IC

SEER for Manufacturing (SEER-MFG)

SEER-MFG Aerostructures

Other

Question Title

* 4. What was the nature of your question or problem? (Check all that apply)

Modeling - how to model a specific technology or type of system

Better understanding of what is included in an estimate

An easier way of doing something

Getting data in or out of a SEER estimate

Calibration

Interfaces with outside tools (e.g. MS Project, ACEIT, etc.)

The SEER API or Server Mode

Parameter or knowledge base meanings

Installation issue

Software error

Other (Please fill out the section below)

Question Title

* 5. If you chose "Other" in the question above, please describe the nature of your question or problem below:

Question Title

* 6. Were we able to answer your question/resolve your problem?

Yes

Question Title

* 7. How would you rate the quality of the support you received?

Very Satisfied

Satisfied

Somewhat Satisfied

Not Satisfied

Question Title

* 1. Who was your customer support representative on this call?

Question Title

* 2. What product(s) did you contact us about?

Question Title

* 3. OLD VERSION OF QUESTION - SKIP as of 5/7/12: What product(s) did you contact us about?

Question Title

* 4. What was the nature of your question or problem? (Check all that apply)

Question Title

* 5. If you chose "Other" in the question above, please describe the nature of your question or problem below:

Question Title

* 6. Were we able to answer your question/resolve your problem?

Question Title

* 7. How would you rate the quality of the support you received?

Question Title

* 8. Other comments about your support call?