Customer Satisfaction 2021 We Need Your Help! Question Title * 1. Overall, how satisfied are you with Micro Precision Components? Very satisfied Satisfied Neither satisfied nor dissatisfied Dissatisfied Very dissatisfied Question Title * 2. How satisfied are you with our quote process? Very satisfied- quotes are always prompt and accurate Satisfied - quotes are usually accurate and received in timely manner Neither satisfied nor dissatisfied Dissatisfied - quotes are sometimes inaccurate and late Very dissatisfied - quotes are frequently late and inaccurate Question Title * 3. Placing orders with MPC are easy and convenient. Strongly agree - it's always easy to order Agree - it typically is easy for me to order Neither agree nor disagree Disagree - it is sometimes difficult to order Strongly disagree - it is frequently difficult to order Question Title * 4. When there is a quality issue, how satisfied are you with our response and resolution of the issue? Very satisfied - issues are always promptly and accurately resolved Satisfied - issues are usually handled efficiently Neither satisfied nor dissatisfied Dissatisfied -sometimes it takes longer than normal to resolve Very dissatisfied - it always takes longer to resolve issues Question Title * 5. How satisfied are you with MPC's communication efforts to meet your needs? Very satisfied - you always work hard to keep me updated Satisfied - it's usually easy to make requests and get answers Neither satisfied nor dissatisfied Dissatisfied - it's sometimes a struggle to get someone to talk to me Very dissatisfied - it's always difficult to get answers and responses Question Title * 6. How satisfied are you with our on time delivery? Very satisfied - deliveries are always on time Satisfied - deliveries are normally on time Neither satisfied nor dissatisfied Dissatisfied - deliveries are sometimes late Very dissatisfied - deliveries are typically late Question Title * 7. How satisfied are you that you can trust our company to look out for your interests? Very satisfied - MPC is always proactively looking for cost effectiveness and quality enhancements Satisfied - MPC usually finds ways to help my business succeed Neither satisfied nor dissatisfied Dissatisfied - MPC does not usually offer ideas to help us succeed Very dissatisfied - MPC never finds ways to help us succeed Question Title * 8. How satisfied are you with the knowledge of our manufacturer's sales reps? Very satisfied - MPC reps are always knowledgeable about your products Satisfied - they usually know a significant amount about your products Neither satisfied nor dissatisfied Dissatisfied - they usually do not know about your products Very dissatisfied - they do not know about your products Question Title * 9. Overall, how satisfied are you with the quality of our components? Very satisfied - we never have issues Satisfied - we infrequently have issues Neither satisfied nor dissatisfied Dissatisfied - we frequently have issues Very dissatisfied - we have continual issues Question Title * 10. How likely are you to recommend MPC to others? Very likely - happily refer you to colleagues Likely - will usually refer you to colleagues Neither likely nor unlikely Unlikely - not sure that I will refer you to colleagues Very unlikely - will not refer you to colleagues Question Title * 11. Do you have any suggestions to improve our products and services? Done
