HEART College of Innovation & Technology

We are currently conducting an assessment of the canteen in order to better serve you. Your cooperation is being sought to complete this questionnaire. Your feedback will be used to better serve you and to make informed decisions.

Read each question carefully and select the option that best represents your response.

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* 1. How often do you  eat meals from the canteen at the institution?

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* 2. Quality of meal (eg. flavor, consistency in taste)

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* 3. Presentation of the meal (eg. appeal)

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* 4. Variety in the type of meals provided (eg. chicken only, rice only)

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* 5. Healthy food choices provided

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* 6. Meals served/delivered on time

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* 7. Meals served warm

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* 8. Cleanliness of canteen space (eg. floor, tables)

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* 9. Quality of service received from canteen/concessionaire staff (eg. staff are approachable, flexible)

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* 10. Overall, are you satisfied with the meals provided by the concessionaire?

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* 11. Have you ever made a query/complain to canteen staff/institution's management before?

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* 12. If 'yes', what was your query/complain about? (Tick all that applies)

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* 13. Were you satisfied with how your query/complain was handled?

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* 14. Overall, are you satisfied with the service you have received from the canteen staff?

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* 15. Please suggest ways in which you think the meals/canteen services can be improved.

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* 16. Any other Comments

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