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Quotation and Contract Award Process

As part of Thermo-Kinetics continuous improvement process, it's important to us to receive customer feedback on our products and services with respect to our performance in our quotation, product realization and delivery processes. We would love if you would give us 4 minutes of your time to evaluate our performance on the items listed below by choosing the appropriate indicator:

Question Title

* 1. How satisfied are you that the information provided in our quotations meet your requirements/specifications?

  Excellent Good Satisfactory Needs improvement Poor Not applicable
Please choose one

Question Title

* 2. Do we respond to your inquiries in a timely manner?

  Excellent Good Satisfactory Needs improvement Poor Not applicable
Please choose one

Question Title

* 3. Are our Sales Representatives knowledgeable with respect to our products and your needs?

  Rating
Inside Sales
Outside Sales

Question Title

* 4. How satisfied are you with our Sales Representatives

  Rating
Inside Sales
Outside Sales

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