Communication Survey

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* 1. Have you donated to Fox Valley Hands of Hope in the last five years?

Yes

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* 2. How did you first become involved with Fox Valley Hands of Hope?

I received services myself

A friend of family member received services

I attended a fundraiser

I became a volunteer

I was Introduced by a family member

I was Introduced by a friend

I'm a medical professional

I'm a school counselor/educator

Via website searches

Via advertising

Via fundraiser promotion

Via social media

Via a program brochure

Other (please specify)

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* 3. If you received services yourself, which program?

Patient Care Support Services (Medicare Liaison, Support Volunteer)

Supportive Services (Residential Senior Living Residences)

Adult Bereavement Support

Youth Bereavement Support

Family Bereavement Support

Medical Equipment Loan

Other (please specify) __________________

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* 4. If a friend or family member received services, which program?

Patient Care Support Services (Medicare Liaison, Support Volunteer)

Supportive Services (Residential Senior Living Residences)

Adult Bereavement Support

Youth Bereavement Support

Family Bereavement Support

Medical Equipment Loan

Other (please specify)

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* 5. If you attended a fundraiser, which one?

Garden Party

Villa Verona

Walk to Remember

Other (please specify)

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* 6. If you became a volunteer, which program did you participate in?

Patient Care Support Services (Medicare Liason, Support

Support Services (Residential Senior Living Services)

Adult Bereavement Support

Youth Bereavement Support

Family Bereavement Support

Other (please specify)

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* 7. How familiar are you with Fox Valley Hands of Hope’s mission?

Extremely familiar

Very familiar

Somewhat familiar

Not so familiar

Not at all familiar

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* 8. Do you receive information from us?

Yes

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* 9. How important is the following information to you? (5 = Very Important, 1= Not at all Important)

	1	2	3	4	5
Annual report	Annual report 1	Annual report 2	Annual report 3	Annual report 4	Annual report 5
Information from Executive Director	Information from Executive Director 1	Information from Executive Director 2	Information from Executive Director 3	Information from Executive Director 4	Information from Executive Director 5
New programs or services	New programs or services 1	New programs or services 2	New programs or services 3	New programs or services 4	New programs or services 5
Event & Fundraiser Information	Event & Fundraiser Information 1	Event & Fundraiser Information 2	Event & Fundraiser Information 3	Event & Fundraiser Information 4	Event & Fundraiser Information 5
Volunteer information	Volunteer information 1	Volunteer information 2	Volunteer information 3	Volunteer information 4	Volunteer information 5
Hands of Hope in the News	Hands of Hope in the News 1	Hands of Hope in the News 2	Hands of Hope in the News 3	Hands of Hope in the News 4	Hands of Hope in the News 5

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* 10. How often do you want to hear from us?

Once a week or more

A few times a month

Once a month

A few times a year

Less frequently

Other (please specify)

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* 11. Overall, how do you prefer to hear from us?

Website only

Social media channels

Text message

Mail (printed mailings)

Phone

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* 12. How much of an impact do you feel your donation makes?

A great deal

A lot

A moderate amount

A little

Not at all

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* 13. How likely are you to donate to Fox Valley Hands of Hope again?

Extremely likely

Very likely

Somewhat likely

Not so likely

Not at all likely

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* 14. Overall, how would you rate Fox Valley Hands of Hope on the following (5 = outstanding, 1 = needs improvement)

	1	2	3	4	5
Raising awareness of the need for grief support	Raising awareness of the need for grief support 1	Raising awareness of the need for grief support 2	Raising awareness of the need for grief support 3	Raising awareness of the need for grief support 4	Raising awareness of the need for grief support 5
Generating attendance/participation	Generating attendance/participation 1	Generating attendance/participation 2	Generating attendance/participation 3	Generating attendance/participation 4	Generating attendance/participation 5
Presenting a strategic vision for the organization	Presenting a strategic vision for the organization 1	Presenting a strategic vision for the organization 2	Presenting a strategic vision for the organization 3	Presenting a strategic vision for the organization 4	Presenting a strategic vision for the organization 5
Presenting a strong case for giving	Presenting a strong case for giving 1	Presenting a strong case for giving 2	Presenting a strong case for giving 3	Presenting a strong case for giving 4	Presenting a strong case for giving 5
Telling compelling stories of program participants	Telling compelling stories of program participants 1	Telling compelling stories of program participants 2	Telling compelling stories of program participants 3	Telling compelling stories of program participants 4	Telling compelling stories of program participants 5
Explaining how donations are spent	Explaining how donations are spent 1	Explaining how donations are spent 2	Explaining how donations are spent 3	Explaining how donations are spent 4	Explaining how donations are spent 5
Recognizing donors for their contributions	Recognizing donors for their contributions 1	Recognizing donors for their contributions 2	Recognizing donors for their contributions 3	Recognizing donors for their contributions 4	Recognizing donors for their contributions 5

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* 15. On average, how many other charities or entities do you donate to in a typical year?

1 – Fox Valley Hands of Hope is the only not-for-profit I support

2-3 causes

4-5 cause

More than 5 causes

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* 16. Which of the following types of non-profits do you donate to on a regular basis? (select all that apply)

Education

Religion

Community-based non-profits

Nationally-based non-profits

Environmental

Health

Arts

Other (please specify)

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* 17. Tell us about yourself. Are you:

Male

Female

Other

Prefer not to answer

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* 18. In which age group do you fall?

18 to 24 years

25 to 34 years

35 to 44 years

45 to 54 years

55 to 64 years

Age 65 or older

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* 19. What is the highest degree or level of education you have completed?

Less than high school

High school graduate (includes equivalency)

Some college, no degree

Associate's degree

Bachelor's degree

Master's degree

Ph.D.

Graduate or professional degree

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* 20. What group best reflects your total family income, before taxes, over the last 12 months?

Under $24,999

$25,000 to $49,999

$50,000 to $74,999

$75,000 to $99,999

$100,000 to $124,999

$125,000 to $149,999

$150,000 to $174,999

$175,000 to 199,999

$200,000 and up

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* 21. Thank you for participating in our survey and for your continued support of Fox Valley Hands of Hope. For more information on our latest programs, visit www.fvhh.net

Would you like to volunteer with us?

Name

Email Address

Phone Number

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* 1. Have you donated to Fox Valley Hands of Hope in the last five years?

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* 2. How did you first become involved with Fox Valley Hands of Hope?

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* 3. If you received services yourself, which program?

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* 4. If a friend or family member received services, which program?

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* 5. If you attended a fundraiser, which one?

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* 6. If you became a volunteer, which program did you participate in?

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* 7. How familiar are you with Fox Valley Hands of Hope’s mission?

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* 8. Do you receive information from us?

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* 9. How important is the following information to you? (5 = Very Important, 1= Not at all Important)

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* 10. How often do you want to hear from us?

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* 11. Overall, how do you prefer to hear from us?

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* 12. How much of an impact do you feel your donation makes?

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* 13. How likely are you to donate to Fox Valley Hands of Hope again?

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* 14. Overall, how would you rate Fox Valley Hands of Hope on the following (5 = outstanding, 1 = needs improvement)

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* 15. On average, how many other charities or entities do you donate to in a typical year?

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* 16. Which of the following types of non-profits do you donate to on a regular basis? (select all that apply)

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* 17. Tell us about yourself. Are you:

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* 18. In which age group do you fall?

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* 19. What is the highest degree or level of education you have completed?

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* 20. What group best reflects your total family income, before taxes, over the last 12 months?

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* 21. Thank you for participating in our survey and for your continued support of Fox Valley Hands of Hope. For more information on our latest programs, visit www.fvhh.net Would you like to volunteer with us?

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* 21. Thank you for participating in our survey and for your continued support of Fox Valley Hands of Hope. For more information on our latest programs, visit www.fvhh.net

Would you like to volunteer with us?