The Arnold Center is committed to customer satisfaction and would like to know how well we are doing.  Your responses to this survey will help us to identify quality expectations.

If you have questions about this survey, please contact the Arnold Center at (989) 631-9570. Thank you for your time and comments.

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* 1. Overall Satisfaction.  How satisfied are you with the service provided by the Arnold Center?

Skill Building Services (Organizational Employment)

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* 2. What services did you use (check all the apply)?

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* 3. Please read each statement and rate your level of agreement with each.

  Strongly Agree Agree Slightly Agree Slightly Disagree Disagree Strongly Disagree N/A
I am able to choose from a variety of Skill Building Services; volunteering in the community, vocational skill training or transportation (if applicable).
The Arnold Center staff gives me regular feedback on how I am doing
The Arnold Center staff are responsive to my needs
This service assisted me in achieving my goal(s)
Community Living Support – Residential & Community Services

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* 4. What services did you use (check all the apply)?

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* 5. Please read each statement and rate your level of agreement with each.

  Strongly Agree Agree Slightly Agree Slightly Disagree Disagree Strongly Disagree N/A
I am able to choose from a variety of Community Living Support Services that meet my needs
I am treated with dignity and respect while receiving personal care assistance and/or medication assistance
The Arnold Center staff are respectful of my choices
I feel safe in the community with Arnold Services staff
The Arnold Center staff assist me in my community inclusion needs; engaging with community members, assistance with using community buildings and/or transportation
Community Employment & Placement

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* 6. What services did you use (check all the apply)?

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* 7. Please read each statement and rate your level of agreement with each.

  Strongly Agree Agree Slightly Agree Slightly Disagree Disagree Strongly Disagree N/A
The Arnold Services staff assist me with interacting and building relationships with employees and other (non-Arnold Center) members of the community at the worksite
I receive regular feedback regarding my work performance
I am offered opportunities for career exploration and discovery (Job Placement)
I have a goal to obtain competitive community employment

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* 8. Service Coordination.
Please read each statement and rate your level of agreement with each.

  Strongly Agree Agree Slightly Agree Slightly Disagree Disagree Strongly Disagree N/A
My Service Coordinator assists me in linking to other community services
My Service Coordinator reviews my progress with me at least once per quarter (four times per year)
My Service Coordinator asks for my input regarding my goals for the next year
My Service Coordinator assists me in obtaining my personal goals and objectives

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* 9. What are 1-3 things that you liked best about the Arnold Center?

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* 10. What are 1-3 things that could be improved with the Arnold Center?

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* 11. How likely is it that you would recommend the Arnold Center to a friend or colleague?

Not at all likely
Extremely likely

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* 12. Any other comments?

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* 13. (OPTIONAL) If you would like to be contacted to share additional information, please enter your name below

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