GRI Environmental Testing Laboratory User Survey 2025

Question Title

* 1. How frequent do you send samples to the Environmental Testing Lab at GRI?

Ad hoc

Daily

Weekly

Monthly

Other (please specify)

Question Title

* 2. Overall, how satisfied are you with the service provided by the Environmental Laboratory?

Very satisfied

Satisfied

Neither satisfied nor dissatisfied

Dissatisfied

Very dissatisfied

Question Title

* 3. How well does the service offered by the Environmental Laboratory fulfil your testing requirements?

Extremely well

Very well

Somewhat well

Not so well

Not well

Comments

Question Title

* 4. Are you satisfied with the overall turnaround times for results?

Yes

If you have answered no, please comment

Question Title

* 5. Do the laboratory results help you monitor water quality and take action when needed?

Yes

Not Applicable

If no, please comment below with any suggestions on how this could be improved.

Question Title

* 6. Where relevant, is the level of access to any technical/lab queries meeting your needs? If not, do you have suggestions for improvement?

Yes

Not Applicable

Please comment with any suggestions for improvement.

Question Title

* 7. How would you rate the value for money of the service?

Excellent

Above average

Average

Below Average

Poor

N/A (NHSGGC Funded)

Question Title

* 8. How important is our UKAS accreditation status to you?

Extremely important

Very important

Somewhat important

Not so important

Not at all important

Comments

Question Title

* 9. Would you be interested in an engagement event in the future? (e.g. lab tour, webinar/online event, Q&A session provided by the laboratory)

Yes

If Yes, please provide contact details below or contact laboratory directly.
See Microbiology Right Decisions website for contact details: https://rightdecisions.scot.nhs.uk/ggc-microbiology/quality-policy-and-user-manuals-key-contact-details/environmental-testing-laboratory-4211/

GRI Environmental Testing Laboratory User Survey 2025

Question Title

* 1. How frequent do you send samples to the Environmental Testing Lab at GRI?

Question Title

* 2. Overall, how satisfied are you with the service provided by the Environmental Laboratory?

Question Title

* 3. How well does the service offered by the Environmental Laboratory fulfil your testing requirements?

Question Title

* 4. Are you satisfied with the overall turnaround times for results?

Question Title

* 5. Do the laboratory results help you monitor water quality and take action when needed?

Question Title

* 6. Where relevant, is the level of access to any technical/lab queries meeting your needs? If not, do you have suggestions for improvement?

Question Title

* 7. How would you rate the value for money of the service?

Question Title

* 8. How important is our UKAS accreditation status to you?

Question Title

* 9. Would you be interested in an engagement event in the future? (e.g. lab tour, webinar/online event, Q&A session provided by the laboratory)

Question Title

* 10. Any other comments or feedback on aspects of the service which are not covered in the above questions