We are interested in your opinions about your interaction with our office.  Please give us two minutes of your time to answer the questions below.  Thank you in advance for your assistance.

Note:  Questions marked with an asterisk (*) require an answer.

Why did you contact our office today?

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* 1. Why did you contact our office today?

Did any of the following impact your ability to access any of our services?

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* 2. Did any of the following impact your ability to access any of our services?

Overall, how would you rate the quality of your customer service experience?

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* 3. Overall, how would you rate the quality of your customer service experience?

How well did we understand your request, questions, or concerns?

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* 4. How well did we understand your request, questions, or concerns?

How much time did it take us to address your request, questions, or concerns?

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* 5. How much time did it take us to address your request, questions, or concerns?

How knowledgeable was our staff in addressing your request, questions, or concerns?

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* 6. How knowledgeable was our staff in addressing your request, questions, or concerns?

Overall, how would you rate the quality of our facilities/office appearance?

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* 7. Overall, how would you rate the quality of our facilities/office appearance?

How likely is it that you would recommend contacting our office to a friend or colleague?

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* 8. How likely is it that you would recommend contacting our office to a friend or colleague?

Not at all likely
Extremely likely
Do you have any other comments?

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* 9. Do you have any other comments?

Thank you for your time and attention.  We will use your response to help ensure quality service for all Vital Records customers.

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