Online Survey

The Australian Government is working to improve the National Disability Insurance Scheme (NDIS) experience for people with disability, their families and carers. To do this, we are reviewing the National Disability Insurance Scheme Act 2013 (the NDIS Act).

The review will help us to develop a new set of standards known as the NDIS Participant Service Guarantee (the Guarantee), to be introduced by mid-2020.

Once the Guarantee is implemented, the National Disability Insurance Agency (NDIA) will need to make decisions about people’s plans within the timeframe set by the Guarantee.

This means people will know how long the NDIA will take to make a decision about their supports.

About this survey

To help create the Guarantee, the Department of Social Services wants to know about people’s experiences with the NDIS. Your answers will help us understand what might need to change in the NDIS law, and what should be included in the Guarantee.

This survey is designed for NDIS participants or people who provide care and support for NDIS participants.

The survey is broken into eight different sections. Each section has its own set of questions about the different stages an NDIS participant goes through in their planning process.

The first two sections are important for everyone. These sections ask up to 18 questions about:
  • your circumstances and needs (10 questions).
  • what you think should go into the Guarantee (8 questions).
The other sections won’t apply to everyone.

You can choose to complete some or all of these sections. The sections are designed so you can give feedback about what happened during your application and planning process for the NDIS. They include:
  • applying to the NDIS (up to 14 questions)
  • preparing for your planning meeting (up to 7 questions)
  • your experience of the NDIS planning process (up to 31 questions).
  • using your plan (up to 9 questions)
  • changing or reviewing your plan (up to 15 questions)
  • NDIA’s decision making processes and appeals (up to 11 questions).
Not all questions will be relevant to you. The survey will take you to questions that apply to you based on your answers along the way.

Taking the time to fill out this Survey

We understand this survey has many questions. You can come back to this survey and continue at any time, but this will only work if you use the same device (computer, tablet or phone), the same browser and you have not cleared your cache or deleted cookies.

You can also come back and edit your responses at any point before 31 October 2019.

Once you submit your survey, the answers can no longer be edited. However, if there are things you would like to change, please contact us via

If you choose to respond to all, or most, of the questions, the survey may take around 45 minutes to complete.

If you do not have time to fill out this long form survey, a shorter version of the survey is also available.

You can ask a family member, carer or other support person to help you fill out the survey. Staff from the Department of Social Services can also assist on 1800 358 846.

All answers are anonymous.
Complaints and feedback

We will not be able to reply directly to any Complaints about the NDIS or the NDIA you include in your answers. If you have a specific complaint, you can share it with the NDIA through their Feedback and Complaint process.

If you want to raise issues or concerns about this survey or have questions about the NDIS Participant Service Guarantee, email or phone 1800 358 846.

Question Title

* Based on this information, would you like to do the survey?

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