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NSW Trustee and Guardian - Workload Survey
1.
Which area of Trustee and Guardian do you work in?
Estates
Power of Attorney
Intestacy
Financial Management
Branches
Public Guardian Offices
Information and Support Branch (public guardian)
Other
*
2.
Please identify which of the following affect your workload
(Required.)
Unreasonable work demands by management
unreasonable work demands are: non negotiable work demands with the manager/management and may involve working outside core hours, or outside the role / duties for the position, and demonstrate disregard for the (health or social) impact on the employee to complete the task(s)
Impossible deadlines for completion of work
Impossible deadlines includes situations where: an employee cannot complete the task due to a lack of or insufficient: skills, time, information or resources
Inadequate time for work allocation
Inadequate time : more tasks assigned than can be completed in allocated time frame, assigned tasks are inaccurately assessed to take less time than actual time; competing or inconsistent advice on what tasks have priority from management
Inadequate resources or technology to perform my job
Inadequate resources to perform job includes: lack of appropriate equipment, equipment failure or software systems which are not compatible with tasks assigned, impact of the frequency of IT system outages, software incompatible to share client data (as it currently is with PG and TAG client portal despite new updated systems implemented)
Insufficient staffing
Inadequate training of of myself or other staff
Difficulties in dealing with clients or the general public
My job description is unclear or outdated
Management has unreasonable expectations
Unreasonable expectations; tasks are assigned to employees without adequate support, training, supervision, equipment or time to complete
Management communicates poorly
Communicates poorly : uses bullying or threatening language, communication is ambiguous, inconsistent or absent
Other (please specify)
3.
Have you experienced, or are you currently experiencing, any of these effects? How often?
Daily
Weekly
Monthly
a) I find it difficult to set aside time for breaks
Daily
Weekly
Monthly
b) I have been refused some or all of my annual leave
Daily
Weekly
Monthly
c) I find it difficult to balance work and family responsibilities
Daily
Weekly
Monthly
d) I feel unreasonably pressured at work
Daily
Weekly
Monthly
e) I feel overwhelmed or exhausted at work
Daily
Weekly
Monthly
f) I often work unpaid hours
Daily
Weekly
Monthly
g) I have been refused access to long service leave
Daily
Weekly
Monthly
h) I have been refused access to sick leave
Daily
Weekly
Monthly
i) I have been refused access to training
Daily
Weekly
Monthly
j) I suffer from work-related anxiety and stress
Daily
Weekly
Monthly
kj) I have difficulty sleeping at night
Daily
Weekly
Monthly
l) I am concerned about my drug and/or alcohol intake
Daily
Weekly
Monthly
m) I feel I have withdrawn from personal relationships and social activities
Daily
Weekly
Monthly
4.
Have you spoken to any of the following about work overload issues?
Friend/family
Doctor
Co-workers
Union delegate
OHS representative
Line manager/supervisor
CEO
Other (please specify)
None of the above
5.
If you have raised work overload issues with management please give details, including the response you received:
6.
If you contacted management about your issue, was it resolved?
Yes
No
7.
How satisfied were you with the response you received from management?
satisfied
somewhat satisfied
not at all satisfied
did not raise issue with management
8.
Is work overload adversely affecting the
delivery of service in your organisation? If yes, in what way?
No
Yes
9.
Have you heard of performance
management in relation to work overload
issues being talked about in your area? If yes, please provide brief details.
No
Yes
10.
Have you experienced performance
management as a result of work overload
issues?
No
Yes
11.
Would you like to work with your coworkers
to address these problems?
Yes
No
12.
Are you a union member?
Yes
No
13.
Would you like information about
joining the union, or getting more involved
in union representation in your workplace?
Yes
No
14.
If yes, please enter preferred contact
details:
Name
Email Address
Current Progress,
0 of 14 answered
