NSW Trustee and Guardian - Workload Survey

Question Title

* 1. Which area of Trustee and Guardian do you work in?

Estates

Power of Attorney

Intestacy

Financial Management

Branches

Public Guardian Offices

Information and Support Branch (public guardian)

Other

Question Title

* 2. Please identify which of the following affect your workload

Unreasonable work demands by management

unreasonable work demands are: non negotiable work demands with the manager/management and may involve working outside core hours, or outside the role / duties for the position, and demonstrate disregard for the (health or social) impact on the employee to complete the task(s)

Impossible deadlines for completion of work

Impossible deadlines includes situations where: an employee cannot complete the task due to a lack of or insufficient: skills, time, information or resources

Inadequate time for work allocation

Inadequate time : more tasks assigned than can be completed in allocated time frame, assigned tasks are inaccurately assessed to take less time than actual time; competing or inconsistent advice on what tasks have priority from management

Inadequate resources or technology to perform my job

Inadequate resources to perform job includes: lack of appropriate equipment, equipment failure or software systems which are not compatible with tasks assigned, impact of the frequency of IT system outages, software incompatible to share client data (as it currently is with PG and TAG client portal despite new updated systems implemented)

Insufficient staffing

Inadequate training of of myself or other staff

Difficulties in dealing with clients or the general public

My job description is unclear or outdated

Management has unreasonable expectations

Unreasonable expectations; tasks are assigned to employees without adequate support, training, supervision, equipment or time to complete

Management communicates poorly

Communicates poorly : uses bullying or threatening language, communication is ambiguous, inconsistent or absent

Other (please specify)

Question Title

* 3. Have you experienced, or are you currently experiencing, any of these effects? How often?

	Daily	Weekly	Monthly
a) I find it difficult to set aside time for breaks	a) I find it difficult to set aside time for breaks Daily	a) I find it difficult to set aside time for breaks Weekly	a) I find it difficult to set aside time for breaks Monthly
b) I have been refused some or all of my annual leave	b) I have been refused some or all of my annual leave Daily	b) I have been refused some or all of my annual leave Weekly	b) I have been refused some or all of my annual leave Monthly
c) I find it difficult to balance work and family responsibilities	c) I find it difficult to balance work and family responsibilities Daily	c) I find it difficult to balance work and family responsibilities Weekly	c) I find it difficult to balance work and family responsibilities Monthly
d) I feel unreasonably pressured at work	d) I feel unreasonably pressured at work Daily	d) I feel unreasonably pressured at work Weekly	d) I feel unreasonably pressured at work Monthly
e) I feel overwhelmed or exhausted at work	e) I feel overwhelmed or exhausted at work Daily	e) I feel overwhelmed or exhausted at work Weekly	e) I feel overwhelmed or exhausted at work Monthly
f) I often work unpaid hours	f) I often work unpaid hours Daily	f) I often work unpaid hours Weekly	f) I often work unpaid hours Monthly
g) I have been refused access to long service leave	g) I have been refused access to long service leave Daily	g) I have been refused access to long service leave Weekly	g) I have been refused access to long service leave Monthly
h) I have been refused access to sick leave	h) I have been refused access to sick leave Daily	h) I have been refused access to sick leave Weekly	h) I have been refused access to sick leave Monthly
i) I have been refused access to training	i) I have been refused access to training Daily	i) I have been refused access to training Weekly	i) I have been refused access to training Monthly
j) I suffer from work-related anxiety and stress	j) I suffer from work-related anxiety and stress Daily	j) I suffer from work-related anxiety and stress Weekly	j) I suffer from work-related anxiety and stress Monthly
kj) I have difficulty sleeping at night	kj) I have difficulty sleeping at night Daily	kj) I have difficulty sleeping at night Weekly	kj) I have difficulty sleeping at night Monthly
l) I am concerned about my drug and/or alcohol intake	l) I am concerned about my drug and/or alcohol intake Daily	l) I am concerned about my drug and/or alcohol intake Weekly	l) I am concerned about my drug and/or alcohol intake Monthly
m) I feel I have withdrawn from personal relationships and social activities	m) I feel I have withdrawn from personal relationships and social activities Daily	m) I feel I have withdrawn from personal relationships and social activities Weekly	m) I feel I have withdrawn from personal relationships and social activities Monthly

Question Title

* 4. Have you spoken to any of the following about work overload issues?

Friend/family

Doctor

Co-workers

Union delegate

OHS representative

Line manager/supervisor

CEO

Other (please specify)

None of the above

Question Title

* 5. If you have raised work overload issues with management please give details, including the response you received:

Question Title

* 6. If you contacted management about your issue, was it resolved?

Yes

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* 7. How satisfied were you with the response you received from management?

satisfied

somewhat satisfied

not at all satisfied

did not raise issue with management

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* 8. Is work overload adversely affecting the
delivery of service in your organisation? If yes, in what way?

Yes

Question Title

* 9. Have you heard of performance
management in relation to work overload
issues being talked about in your area? If yes, please provide brief details.

Yes

Question Title

* 10. Have you experienced performance
management as a result of work overload
issues?

Yes

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* 11. Would you like to work with your coworkers
to address these problems?

Yes

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* 12. Are you a union member?

Yes

Question Title

* 13. Would you like information about
joining the union, or getting more involved
in union representation in your workplace?

Yes

Question Title

* 14. If yes, please enter preferred contact
details:

Name

Email Address

NSW Trustee and Guardian - Workload Survey

Question Title

* 1. Which area of Trustee and Guardian do you work in?

Question Title

* 2. Please identify which of the following affect your workload

Question Title

* 3. Have you experienced, or are you currently experiencing, any of these effects? How often?

Question Title

* 4. Have you spoken to any of the following about work overload issues?

Question Title

* 5. If you have raised work overload issues with management please give details, including the response you received:

Question Title

* 6. If you contacted management about your issue, was it resolved?

Question Title

* 7. How satisfied were you with the response you received from management?

Question Title

* 8. Is work overload adversely affecting thedelivery of service in your organisation? If yes, in what way?

Question Title

* 9. Have you heard of performancemanagement in relation to work overloadissues being talked about in your area? If yes, please provide brief details.

Question Title

* 10. Have you experienced performancemanagement as a result of work overloadissues?

Question Title

* 11. Would you like to work with your coworkersto address these problems?

Question Title

* 12. Are you a union member?

Question Title

* 13. Would you like information aboutjoining the union, or getting more involvedin union representation in your workplace?

Question Title

* 14. If yes, please enter preferred contactdetails:

* 8. Is work overload adversely affecting the
delivery of service in your organisation? If yes, in what way?

* 9. Have you heard of performance
management in relation to work overload
issues being talked about in your area? If yes, please provide brief details.

* 10. Have you experienced performance
management as a result of work overload
issues?

* 11. Would you like to work with your coworkers
to address these problems?

* 13. Would you like information about
joining the union, or getting more involved
in union representation in your workplace?

* 14. If yes, please enter preferred contact
details: