Screen Reader Mode Icon Check SCREEN READER MODE to make this survey compatible with screen readers. RISMedia Annual Home Warranty Survey Question Title * 1. How many years have you been in the real estate industry? 1-3 years 3-5 years 5-10 years More than 10 years OK Question Title * 2. What state do you reside in? Alabama Alaska Arizona Arkansas California Colorado Connecticut Delaware District of Columbia (DC) Florida Georgia Hawaii Idaho Illinois Indiana Iowa Kansas Kentucky Louisiana Maine Maryland Massachusetts Michigan Minnesota Mississippi Missouri Montana Nebraska Nevada New Hampshire New Jersey New Mexico New York North Carolina North Dakota Ohio Oklahoma Oregon Pennsylvania Rhode Island South Carolina South Dakota Tennessee Texas Utah Vermont Virginia Washington West Virginia Wisconsin Wyoming OK Question Title * 3. Do you work mainly with buyers or sellers? Mainly buyers Mainly sellers Both OK Question Title * 4. How informed are your clients about the benefits of a home warranty? Well-informed Somewhat informed Not informed OK Question Title * 5. How often do you discuss home warranties with current or potential homeowners? Always, on all transactions Always, with seller Always, with buyer Only if client brings up the topic Only on challenged or distressed properties As closing/negotiating tool OK Question Title * 6. At what point do you introduce home warranty coverage as an option to your sellers? I include information about home warranties in my listing packets When completing or preparing contract If it's a home with older appliances and systems If the client inquires about a home warranty I never discuss with my listing clients OK Question Title * 7. At what point do you discuss home warranty coverage with your buyers? I suggest home warranty at beginning of the buying process I include information when preparing contract I never discuss home warranty with my buyers OK Question Title * 8. When presenting home warranty information, which of these do you use? (check all that apply): Home warranty website Brochures/applications Marketing collateral Better Business Bureau (BBB) reviews Social media OK Question Title * 9. When working with a seller, does offering a home warranty hurt or help the negotiation process? Helps the process Hurts the process OK Question Title * 10. When working with a buyer, do you believe having a home warranty gives your client peace of mind during the purchasing and negotiation process? Yes No OK Question Title * 11. When working with a seller, do you believe buyers tend to ask for less credit when the listing has a home warranty? Yes No OK Question Title * 12. When working with a buyer, do you feel more comfortable when your client is purchasing a home that is protected by a home warranty? Yes No OK Question Title * 13. By including a home warranty, do you believe the listing is more or less likely to close quicker? More likely Less likely OK Question Title * 14. When choosing a home warranty coverage do you usually: Present one (1) home warranty company Present two (2) home warranty companies Present several home warranty companies Other (please specify) OK Question Title * 15. When choosing a home warranty company to present to your clients: I use the broker-recommended partner Do my own research to find a home warranty company Offer multiple home warranty partners Other (please specify) OK Question Title * 16. Please rate the following criteria on how you choose a home warranty company when presenting to your clients: Very important Somewhat important Not important Price Price Very important Price Somewhat important Price Not important Reputation Reputation Very important Reputation Somewhat important Reputation Not important Coverage Coverage Very important Coverage Somewhat important Coverage Not important Contractor/service network Contractor/service network Very important Contractor/service network Somewhat important Contractor/service network Not important Service provided by local account executive Service provided by local account executive Very important Service provided by local account executive Somewhat important Service provided by local account executive Not important Google/consumer review sites Google/consumer review sites Very important Google/consumer review sites Somewhat important Google/consumer review sites Not important Ease of enrollment/ordering Ease of enrollment/ordering Very important Ease of enrollment/ordering Somewhat important Ease of enrollment/ordering Not important Choosing a partner recommended by my broker Choosing a partner recommended by my broker Very important Choosing a partner recommended by my broker Somewhat important Choosing a partner recommended by my broker Not important Ease of claims process Ease of claims process Very important Ease of claims process Somewhat important Ease of claims process Not important OK Question Title * 17. If your preferred home warranty representative switched companies, how likely would you be to offer home warranty plans from their new company? Very likely Likely Neutral Unlikely Very unlikely OK Question Title * 18. With more homeowners working from home during the pandemic, do you believe home warranties have a higher value? Yes No OK DONE