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Service Follow up Survey
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1.
When you send in a device for service/calibration/repair, what do you consider the beginning of the turn-time cycle to be?
(Required.)
When you ship the device to when it arrives back in your hands
When the device arrives at the service center and is shipped from the service center
Other (please specify)
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2.
What do you consider a reasonable turn-around time for a device to be in the service center, excluding shipping time?
(Required.)
<5 days
5 – 10 days
10 – 20 days
20 + days
Calibration
<5 days
5 – 10 days
10 – 20 days
20 + days
Repair
<5 days
5 – 10 days
10 – 20 days
20 + days
Service
<5 days
5 – 10 days
10 – 20 days
20 + days
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3.
When you ship a unit for repair or calibration, what shipping method do you use?
(Required.)
Federal Express
UPS
USPS
Other (please specify)
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4.
How many days do you anticipate it takes to ship your device to FHS?
(Required.)
1 day
2 – 3 days
4+
Other (please specify)
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5.
Would you choose expedited shipping if FHS offered it at a lower price than what you would get from the shipping vendor directly?
(Required.)
Yes
No
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6.
What do you define as expedited shipping?
(Required.)
Next Day
2 Day
Other (please specify)
7.
Please share your thoughts about service/calibration/repair, and how we can provide better service.
8.
Where are you located?
America’s (North or South America)
EMEA (Europe, Middle East, Africa)
APAC (Asia, Pacific, China)
Current Progress,
0 of 8 answered