Vicon Customer Satisfaction Survey

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* 1. Overall, how satisfied or dissatisfied are you with Vicon?

Very satisfied

Somewhat satisfied

Neither satisfied nor dissatisfied

Somewhat dissatisfied

Very dissatisfied

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* 2. Which of the following words would you use to describe Vicon products? Select all that apply.

Reliable

High quality

Useful

Unique

Good value for money

Overpriced

Impractical

Ineffective

Poor quality

Unreliable

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* 3. How well do Vicon Products meet your needs?

Extremely well

Very well

Somewhat well

Not so well

Not at all well

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* 4. How would you rate the quality of Vicon products?

Very high quality

High quality

Neither high nor low quality

Low quality

Very low quality

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* 5. How would you rate the value for money of Vicon products?

Excellent

Above average

Average

Below average

Poor

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* 6. How responsive have we been to your questions or concerns about Vicon products?

Extremely responsive

Very responsive

Moderately responsive

Not so responsive

Not at all responsive

Not applicable

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* 7. How long have you been a customer of Vicon?

This is my first purchase

Less than six months

Six months to a year

1 - 2 years

3 or more years

I haven't made a purchase yet

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* 8. How likely are you to purchase any of Vicon products again?

Extremely likely

Very likely

Somewhat likely

Not so likely

Not at all likely

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* 9. How likely is it that you would recommend Vicon to a friend or colleague?

Not at all likely

Extremely likely

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* 10. Generally speaking, what things does Vicon do well?

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* 11. What things could Vicon improve on?

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* 12. What future direction would you like Vicon to take?

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* 13. Contact Information:

Name

Company

Country

Email Address

Phone Number