2026 Downtown Vibrancy Survey

Survey responses assist the Downtown Alliance in both our advocacy and programmatic efforts as we further our mission for a vibrant and thriving downtown.

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* 1. Industry sector

Retail

Food service

Professional service

Personal service

Accommodations/lodging

Arts/entertainment

Non-profit

Property Owner

Other (please specify)

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* 2. Which of the following best describes you

Employee

Business Owner

Commercial Property Owner

Resident

Residential Property Owner

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* 3. Sales over the last 12 months as compared to the previous 12 months, have:

Increased significantly

Increased somewhat

Stayed about the same

Decreased somewhat

Decreased significantly

Not applicable-Not a business owner

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* 4. Total transactions over the last 12 months as compared to the previous 12 months, have:

Increased significantly

Increased somewhat

Stayed about the same

Decreased somewhat

Decreased significantly

Not applicable-Not a business owner

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* 5. In-store customer traffic over the last 12 months as compared to the previous 12 months, have:

Increased significantly

Increased somewhat

Stayed about the same

Decreased somewhat

Decreased significantly

Not applicable-Not a business owner

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* 6. How would you say things in downtown Olympia are going?

Things are going in the right direction

They are on the wrong track

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* 7. Downtown is a vibrant urban destination.

Strongly agree

Somewhat agree

Neutral

Somewhat disagree

Strongly disagree

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* 8. Downtown has a stable and resilient economy.

Strongly agree

Somewhat agree

Neutral

Somewhat disagree

Strongly disagree

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* 9. Downtown has thriving, independent, and locally owned businesses.

Strongly agree

Somewhat agree

Neutral

Somewhat disagree

Strongly disagree

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* 10. How satisfied are you with downtown Olympia as a place to work?

Very satisfied

Somewhat Satisfied

Neither satisfied nor dissatisfied

Somewhat Dissatisfied

Very dissatisfied

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* 11. How satisfied are you with downtown Olympia as a place to experience arts and culture?

Very satisfied

Somewhat satisfied

Neither satisfied nor dissatisfied

Somewhat dissatisfied

Very dissatisfied

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* 12. How satisfied are you with how the City of Olympia is doing on each of the following in downtown?

	Very satisfied	Somewhat satisfied	Neither satisfied nor dissatisfied	Somewhat dissatisfied	Dissatisfied
Arts and community events	Arts and community events Very satisfied	Arts and community events Somewhat satisfied	Arts and community events Neither satisfied nor dissatisfied	Arts and community events Somewhat dissatisfied	Arts and community events Dissatisfied
Building permits and inspections	Building permits and inspections Very satisfied	Building permits and inspections Somewhat satisfied	Building permits and inspections Neither satisfied nor dissatisfied	Building permits and inspections Somewhat dissatisfied	Building permits and inspections Dissatisfied
Code enforcement	Code enforcement Very satisfied	Code enforcement Somewhat satisfied	Code enforcement Neither satisfied nor dissatisfied	Code enforcement Somewhat dissatisfied	Code enforcement Dissatisfied
Economic development	Economic development Very satisfied	Economic development Somewhat satisfied	Economic development Neither satisfied nor dissatisfied	Economic development Somewhat dissatisfied	Economic development Dissatisfied
Housing and homelessness services	Housing and homelessness services Very satisfied	Housing and homelessness services Somewhat satisfied	Housing and homelessness services Neither satisfied nor dissatisfied	Housing and homelessness services Somewhat dissatisfied	Housing and homelessness services Dissatisfied
Parking services	Parking services Very satisfied	Parking services Somewhat satisfied	Parking services Neither satisfied nor dissatisfied	Parking services Somewhat dissatisfied	Parking services Dissatisfied
Parks and recreation facilities	Parks and recreation facilities Very satisfied	Parks and recreation facilities Somewhat satisfied	Parks and recreation facilities Neither satisfied nor dissatisfied	Parks and recreation facilities Somewhat dissatisfied	Parks and recreation facilities Dissatisfied
Sidewalk repair and maintenance	Sidewalk repair and maintenance Very satisfied	Sidewalk repair and maintenance Somewhat satisfied	Sidewalk repair and maintenance Neither satisfied nor dissatisfied	Sidewalk repair and maintenance Somewhat dissatisfied	Sidewalk repair and maintenance Dissatisfied
Street repair and maintenance	Street repair and maintenance Very satisfied	Street repair and maintenance Somewhat satisfied	Street repair and maintenance Neither satisfied nor dissatisfied	Street repair and maintenance Somewhat dissatisfied	Street repair and maintenance Dissatisfied

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* 13. Which THREE of the following do you think should be the most important priorities for Olympia city government in downtown in the next year?

Housing and homelessness services

Police services

Economic development

Street repair and maintenance

Climate change mitigation and adaption

Code enforcement

Sidewalk repair and maintenance

Parks and recreation facilities

Emergency medical response

Drinking water

Garbage, recycling and organics collection

Arts and community events

Fire services

Recreation programs and classes

Parking services

Building permits and inspections

Stormwater and sewer services

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* 14. Olympia city government responds to emergencies quickly.
(Emergencies include urgent situations such as severe weather, natural disasters, public safety incidents, or other crises.)

Strongly agree

Somewhat agree

Neutral

Somewhat disagree

Strongly disagree

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* 15. The city government is open and transparent.
(The city government promptly communicates local and national emergency information to constituents.)

Strongly agree

Somewhat agree

Neither agree nor disagree

Somewhat disagree

Strongly disagree

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* 16. City government keeps downtown stakeholders informed about what is happening in government.

Strongly agree

Somewhat agree

Neither agree nor disagree

Somewhat disagree

Strongly disagree

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* 17. Public infrastructure (streets, sidewalks, etc.) in the city is well-maintained.

Strongly agree

Somewhat agree

Neutral

Somewhat disagree

Strongly disagree

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* 18. Which of the following MOST concern you about downtown Olympia? (select 3)

People not having access to permanent shelter

People having mental health crises

Lack of visible law enforcement

Lack of lighting at night

Trash, litter, graffiti, and hygiene

Public drug use

Public demonstrations

Parking availability and pricing

Traffic

None of the above

Other (please specify)

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* 19. When it comes to addressing homelessness in Olympia, do you support or oppose each of the following?

	Strongly support	Somewhat support	Somewhat oppose	Strongly oppose	Not sure
Building more supportive housing	Building more supportive housing Strongly support	Building more supportive housing Somewhat support	Building more supportive housing Somewhat oppose	Building more supportive housing Strongly oppose	Building more supportive housing Not sure
Expanding access to mental health treatment	Expanding access to mental health treatment Strongly support	Expanding access to mental health treatment Somewhat support	Expanding access to mental health treatment Somewhat oppose	Expanding access to mental health treatment Strongly oppose	Expanding access to mental health treatment Not sure
Expanding access to substance abuse treatment	Expanding access to substance abuse treatment Strongly support	Expanding access to substance abuse treatment Somewhat support	Expanding access to substance abuse treatment Somewhat oppose	Expanding access to substance abuse treatment Strongly oppose	Expanding access to substance abuse treatment Not sure
Increasing presence of law enforcement	Increasing presence of law enforcement Strongly support	Increasing presence of law enforcement Somewhat support	Increasing presence of law enforcement Somewhat oppose	Increasing presence of law enforcement Strongly oppose	Increasing presence of law enforcement Not sure
Increasing presence of unarmed crisis responders	Increasing presence of unarmed crisis responders Strongly support	Increasing presence of unarmed crisis responders Somewhat support	Increasing presence of unarmed crisis responders Somewhat oppose	Increasing presence of unarmed crisis responders Strongly oppose	Increasing presence of unarmed crisis responders Not sure
Identifying appropriate locations for homeless services outside downtown Olympia	Identifying appropriate locations for homeless services outside downtown Olympia Strongly support	Identifying appropriate locations for homeless services outside downtown Olympia Somewhat support	Identifying appropriate locations for homeless services outside downtown Olympia Somewhat oppose	Identifying appropriate locations for homeless services outside downtown Olympia Strongly oppose	Identifying appropriate locations for homeless services outside downtown Olympia Not sure
Preventing and removing new homeless encampments	Preventing and removing new homeless encampments Strongly support	Preventing and removing new homeless encampments Somewhat support	Preventing and removing new homeless encampments Somewhat oppose	Preventing and removing new homeless encampments Strongly oppose	Preventing and removing new homeless encampments Not sure
Prohibiting and responding to open fires, pollution, and waste accumulation	Prohibiting and responding to open fires, pollution, and waste accumulation Strongly support	Prohibiting and responding to open fires, pollution, and waste accumulation Somewhat support	Prohibiting and responding to open fires, pollution, and waste accumulation Somewhat oppose	Prohibiting and responding to open fires, pollution, and waste accumulation Strongly oppose	Prohibiting and responding to open fires, pollution, and waste accumulation Not sure

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* 20. In general, how safe do you feel in downtown Olympia?

Very safe

Somewhat safe

Somewhat unsafe

Very unsafe

Not sure

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* 21. How safe do you feel

	Very safe	Somewhat safe	Somewhat unsafe	Very unsafe	Not sure
In downtown Olympia, during the day	In downtown Olympia, during the day Very safe	In downtown Olympia, during the day Somewhat safe	In downtown Olympia, during the day Somewhat unsafe	In downtown Olympia, during the day Very unsafe	In downtown Olympia, during the day Not sure
In downtown Olympia, at night	In downtown Olympia, at night Very safe	In downtown Olympia, at night Somewhat safe	In downtown Olympia, at night Somewhat unsafe	In downtown Olympia, at night Very unsafe	In downtown Olympia, at night Not sure

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* 22. In the last 12 months what observable issues or conditions downtown should be addressed to improve safety?

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* 23. From your experience in the last 12 months, what improvements could positively impact safety in downtown Olympia?

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* 24. How safe do you feel in downtown:

	Very safe	Somewhat safe	Somewhat unsafe	Very unsafe	Not sure
From violence	From violence Very safe	From violence Somewhat safe	From violence Somewhat unsafe	From violence Very unsafe	From violence Not sure
From harassment	From harassment Very safe	From harassment Somewhat safe	From harassment Somewhat unsafe	From harassment Very unsafe	From harassment Not sure
From theft	From theft Very safe	From theft Somewhat safe	From theft Somewhat unsafe	From theft Very unsafe	From theft Not sure

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* 25. In the last twelve months, have you or anyone you are close to had any of the following experiences in downtown?

	Yes, I have	Yes, a person close to me has	No, neither
Interacted with an Olympia police officer for any reason	Interacted with an Olympia police officer for any reason Yes, I have	Interacted with an Olympia police officer for any reason Yes, a person close to me has	Interacted with an Olympia police officer for any reason No, neither
Reported a crime to Olympia Police	Reported a crime to Olympia Police Yes, I have	Reported a crime to Olympia Police Yes, a person close to me has	Reported a crime to Olympia Police No, neither
Been a victim of violent crime	Been a victim of violent crime Yes, I have	Been a victim of violent crime Yes, a person close to me has	Been a victim of violent crime No, neither
Been a victim of property crime	Been a victim of property crime Yes, I have	Been a victim of property crime Yes, a person close to me has	Been a victim of property crime No, neither
Been a victim of theft	Been a victim of theft Yes, I have	Been a victim of theft Yes, a person close to me has	Been a victim of theft No, neither

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* 26. With what frequency do you see the Olympia Police Department's Downtown Walking Patrol?

Very frequently

Somewhat frequently

Not frequently

Very rarely

Not at all

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* 27. With what frequency do you see the City of Olympia Crisis Response Unit?

Very frequently

Somewhat frequently

Not frequently

Very rarely

Not at all

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* 28. With what frequency do you see the City of Olympia's Clean Team?

Very frequently

Somewhat frequently

Not frequently

Very rarely

Not at all

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* 29. With what frequency do you see the Olympia Downtown Alliance Maintenance Employee?

Very frequently

Somewhat frequently

Not frequently

Very rarely

Not at all

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* 30. With what frequency do you see the Downtown Alliance Downtown Guides?

Very frequently

Somewhat frequently

Not frequently

Very rarely

Not at all

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* 31. Do you agree or disagree with the following statements?

	Strongly agree	Somewhat agree	Neither agree nor disagree	Somewhat disagree	Strongly disagree	N/A-Not applicable to me
The Olympia Police Department overall is a positive factor in supporting a safe downtown environment	The Olympia Police Department overall is a positive factor in supporting a safe downtown environment Strongly agree	The Olympia Police Department overall is a positive factor in supporting a safe downtown environment Somewhat agree	The Olympia Police Department overall is a positive factor in supporting a safe downtown environment Neither agree nor disagree	The Olympia Police Department overall is a positive factor in supporting a safe downtown environment Somewhat disagree	The Olympia Police Department overall is a positive factor in supporting a safe downtown environment Strongly disagree	The Olympia Police Department overall is a positive factor in supporting a safe downtown environment N/A-Not applicable to me
The Olympia Police Department Downtown Walking Patrol is a positive factor in supporting a safe downtown environment	The Olympia Police Department Downtown Walking Patrol is a positive factor in supporting a safe downtown environment Strongly agree	The Olympia Police Department Downtown Walking Patrol is a positive factor in supporting a safe downtown environment Somewhat agree	The Olympia Police Department Downtown Walking Patrol is a positive factor in supporting a safe downtown environment Neither agree nor disagree	The Olympia Police Department Downtown Walking Patrol is a positive factor in supporting a safe downtown environment Somewhat disagree	The Olympia Police Department Downtown Walking Patrol is a positive factor in supporting a safe downtown environment Strongly disagree	The Olympia Police Department Downtown Walking Patrol is a positive factor in supporting a safe downtown environment N/A-Not applicable to me
The City’s Crisis Response Unit is a positive factor in supporting a safe downtown environment	The City’s Crisis Response Unit is a positive factor in supporting a safe downtown environment Strongly agree	The City’s Crisis Response Unit is a positive factor in supporting a safe downtown environment Somewhat agree	The City’s Crisis Response Unit is a positive factor in supporting a safe downtown environment Neither agree nor disagree	The City’s Crisis Response Unit is a positive factor in supporting a safe downtown environment Somewhat disagree	The City’s Crisis Response Unit is a positive factor in supporting a safe downtown environment Strongly disagree	The City’s Crisis Response Unit is a positive factor in supporting a safe downtown environment N/A-Not applicable to me
The Downtown Alliance’s Downtown Guides are a positive factor in supporting a safe environment	The Downtown Alliance’s Downtown Guides are a positive factor in supporting a safe environment Strongly agree	The Downtown Alliance’s Downtown Guides are a positive factor in supporting a safe environment Somewhat agree	The Downtown Alliance’s Downtown Guides are a positive factor in supporting a safe environment Neither agree nor disagree	The Downtown Alliance’s Downtown Guides are a positive factor in supporting a safe environment Somewhat disagree	The Downtown Alliance’s Downtown Guides are a positive factor in supporting a safe environment Strongly disagree	The Downtown Alliance’s Downtown Guides are a positive factor in supporting a safe environment N/A-Not applicable to me

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* 32. Downtown would benefit from increases to the following resources supporting public safety.

	Strongly agree	Somewhat agree	Neither agree nor disagree	Somewhat disagree	Strongly disagree
OPD Walking Patrol	OPD Walking Patrol Strongly agree	OPD Walking Patrol Somewhat agree	OPD Walking Patrol Neither agree nor disagree	OPD Walking Patrol Somewhat disagree	OPD Walking Patrol Strongly disagree
Crisis Response Unit	Crisis Response Unit Strongly agree	Crisis Response Unit Somewhat agree	Crisis Response Unit Neither agree nor disagree	Crisis Response Unit Somewhat disagree	Crisis Response Unit Strongly disagree
Downtown Alliance Downtown Guides	Downtown Alliance Downtown Guides Strongly agree	Downtown Alliance Downtown Guides Somewhat agree	Downtown Alliance Downtown Guides Neither agree nor disagree	Downtown Alliance Downtown Guides Somewhat disagree	Downtown Alliance Downtown Guides Strongly disagree

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* 33. In general, how clean do you believe downtown Olympia is?

Very clean

Somewhat clean

Somewhat unclean

Very unclean

Not sure

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* 34. What is the biggest factor in making downtown appear unclean?

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* 35. What is the biggest factor in making downtown appear clean?

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* 36. Downtown would benefit from increases to or establishment of the following services supporting downtown cleanliness.

	Strongly agree	Somewhat agree	Neither agree nor disagree	Somewhat disagree	Strongly disagree
Litter removal	Litter removal Strongly agree	Litter removal Somewhat agree	Litter removal Neither agree nor disagree	Litter removal Somewhat disagree	Litter removal Strongly disagree
Sidewalk/alley sweeping	Sidewalk/alley sweeping Strongly agree	Sidewalk/alley sweeping Somewhat agree	Sidewalk/alley sweeping Neither agree nor disagree	Sidewalk/alley sweeping Somewhat disagree	Sidewalk/alley sweeping Strongly disagree
Sidewalk/alley pressure washing	Sidewalk/alley pressure washing Strongly agree	Sidewalk/alley pressure washing Somewhat agree	Sidewalk/alley pressure washing Neither agree nor disagree	Sidewalk/alley pressure washing Somewhat disagree	Sidewalk/alley pressure washing Strongly disagree
Drug Para (Needles, Pipes, Foil)	Drug Para (Needles, Pipes, Foil) Strongly agree	Drug Para (Needles, Pipes, Foil) Somewhat agree	Drug Para (Needles, Pipes, Foil) Neither agree nor disagree	Drug Para (Needles, Pipes, Foil) Somewhat disagree	Drug Para (Needles, Pipes, Foil) Strongly disagree
Human waste removal	Human waste removal Strongly agree	Human waste removal Somewhat agree	Human waste removal Neither agree nor disagree	Human waste removal Somewhat disagree	Human waste removal Strongly disagree
Landscape maintenance/weeding	Landscape maintenance/weeding Strongly agree	Landscape maintenance/weeding Somewhat agree	Landscape maintenance/weeding Neither agree nor disagree	Landscape maintenance/weeding Somewhat disagree	Landscape maintenance/weeding Strongly disagree
Street sweeping	Street sweeping Strongly agree	Street sweeping Somewhat agree	Street sweeping Neither agree nor disagree	Street sweeping Somewhat disagree	Street sweeping Strongly disagree
Fixture cleaning (parking meters, bike racks, trash receptacles, etc.)	Fixture cleaning (parking meters, bike racks, trash receptacles, etc.) Strongly agree	Fixture cleaning (parking meters, bike racks, trash receptacles, etc.) Somewhat agree	Fixture cleaning (parking meters, bike racks, trash receptacles, etc.) Neither agree nor disagree	Fixture cleaning (parking meters, bike racks, trash receptacles, etc.) Somewhat disagree	Fixture cleaning (parking meters, bike racks, trash receptacles, etc.) Strongly disagree
Graffiti Abatement	Graffiti Abatement Strongly agree	Graffiti Abatement Somewhat agree	Graffiti Abatement Neither agree nor disagree	Graffiti Abatement Somewhat disagree	Graffiti Abatement Strongly disagree

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* 37. Given your experience, rate each of the following tools in terms of value when marketing your business to customers or potential customers.

	No value	Little value	Some value	Great value
Email marketing	Email marketing No value	Email marketing Little value	Email marketing Some value	Email marketing Great value
Social media advertising	Social media advertising No value	Social media advertising Little value	Social media advertising Some value	Social media advertising Great value
Search engine optimization	Search engine optimization No value	Search engine optimization Little value	Search engine optimization Some value	Search engine optimization Great value
Pay-Per-Click Advertising (e.g. Google Ads, Bing Ads)	Pay-Per-Click Advertising (e.g. Google Ads, Bing Ads) No value	Pay-Per-Click Advertising (e.g. Google Ads, Bing Ads) Little value	Pay-Per-Click Advertising (e.g. Google Ads, Bing Ads) Some value	Pay-Per-Click Advertising (e.g. Google Ads, Bing Ads) Great value
Video marketing tools (e.g. YouTube, Vimeo)	Video marketing tools (e.g. YouTube, Vimeo) No value	Video marketing tools (e.g. YouTube, Vimeo) Little value	Video marketing tools (e.g. YouTube, Vimeo) Some value	Video marketing tools (e.g. YouTube, Vimeo) Great value
Direct mail marketing	Direct mail marketing No value	Direct mail marketing Little value	Direct mail marketing Some value	Direct mail marketing Great value
Social media influencer marketing	Social media influencer marketing No value	Social media influencer marketing Little value	Social media influencer marketing Some value	Social media influencer marketing Great value
In-store promotions	In-store promotions No value	In-store promotions Little value	In-store promotions Some value	In-store promotions Great value
Loyalty programs	Loyalty programs No value	Loyalty programs Little value	Loyalty programs Some value	Loyalty programs Great value
SMS/Text message marketing	SMS/Text message marketing No value	SMS/Text message marketing Little value	SMS/Text message marketing Some value	SMS/Text message marketing Great value
Mobile app marketing	Mobile app marketing No value	Mobile app marketing Little value	Mobile app marketing Some value	Mobile app marketing Great value
Print advertising	Print advertising No value	Print advertising Little value	Print advertising Some value	Print advertising Great value
Radio advertising	Radio advertising No value	Radio advertising Little value	Radio advertising Some value	Radio advertising Great value
Cable/TV advertising	Cable/TV advertising No value	Cable/TV advertising Little value	Cable/TV advertising Some value	Cable/TV advertising Great value
Public relations (e.g. press releases)	Public relations (e.g. press releases) No value	Public relations (e.g. press releases) Little value	Public relations (e.g. press releases) Some value	Public relations (e.g. press releases) Great value

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* 38. Which of the following is the ONE most important service you believe the Olympia Downtown Alliance should focus on over the next year?

Enhanced Safety/Hospitality

Enhanced Maintenance

Marketing

Special Events

Placemaking & Urban Design

Economic Development

District Identity & Branding

Capital Improvements

Parking & Mobility Management

Communications & Advocacy

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* 39. Would you be willing to attend, participate or support a Clean & Safe Forum?

Yes

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* 40. Are you interested in learning how to support vibrancy efforts in downtown?

Yes

2026 Downtown Vibrancy Survey

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* 1. Industry sector

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* 2. Which of the following best describes you

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* 3. Sales over the last 12 months as compared to the previous 12 months, have:

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* 4. Total transactions over the last 12 months as compared to the previous 12 months, have:

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* 5. In-store customer traffic over the last 12 months as compared to the previous 12 months, have:

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* 6. How would you say things in downtown Olympia are going?

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* 7. Downtown is a vibrant urban destination.

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* 8. Downtown has a stable and resilient economy.

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* 9. Downtown has thriving, independent, and locally owned businesses.

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* 10. How satisfied are you with downtown Olympia as a place to work?

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* 11. How satisfied are you with downtown Olympia as a place to experience arts and culture?

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* 12. How satisfied are you with how the City of Olympia is doing on each of the following in downtown?

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* 13. Which THREE of the following do you think should be the most important priorities for Olympia city government in downtown in the next year?

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* 14. Olympia city government responds to emergencies quickly. (Emergencies include urgent situations such as severe weather, natural disasters, public safety incidents, or other crises.)

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* 15. The city government is open and transparent.(The city government promptly communicates local and national emergency information to constituents.)

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* 16. City government keeps downtown stakeholders informed about what is happening in government.

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* 17. Public infrastructure (streets, sidewalks, etc.) in the city is well-maintained.

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* 18. Which of the following MOST concern you about downtown Olympia? (select 3)

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* 19. When it comes to addressing homelessness in Olympia, do you support or oppose each of the following?

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* 20. In general, how safe do you feel in downtown Olympia?

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* 21. How safe do you feel

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* 22. In the last 12 months what observable issues or conditions downtown should be addressed to improve safety?

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* 23. From your experience in the last 12 months, what improvements could positively impact safety in downtown Olympia?

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* 24. How safe do you feel in downtown:

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* 25. In the last twelve months, have you or anyone you are close to had any of the following experiences in downtown?

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* 26. With what frequency do you see the Olympia Police Department's Downtown Walking Patrol?

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* 27. With what frequency do you see the City of Olympia Crisis Response Unit?

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* 28. With what frequency do you see the City of Olympia's Clean Team?

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* 29. With what frequency do you see the Olympia Downtown Alliance Maintenance Employee?

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* 30. With what frequency do you see the Downtown Alliance Downtown Guides?

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* 31. Do you agree or disagree with the following statements?

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* 32. Downtown would benefit from increases to the following resources supporting public safety.

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* 33. In general, how clean do you believe downtown Olympia is?

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* 34. What is the biggest factor in making downtown appear unclean?

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* 35. What is the biggest factor in making downtown appear clean?

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* 36. Downtown would benefit from increases to or establishment of the following services supporting downtown cleanliness.

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* 37. Given your experience, rate each of the following tools in terms of value when marketing your business to customers or potential customers.

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* 38. Which of the following is the ONE most important service you believe the Olympia Downtown Alliance should focus on over the next year?

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* 39. Would you be willing to attend, participate or support a Clean & Safe Forum?

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* 14. Olympia city government responds to emergencies quickly.
(Emergencies include urgent situations such as severe weather, natural disasters, public safety incidents, or other crises.)

* 15. The city government is open and transparent.
(The city government promptly communicates local and national emergency information to constituents.)