We are looking to gather your feedback on some recent changes at the practice, including how test results are shared, our new telephone system, and appointment booking options. Your input will help us improve the services we provide. Thank you for taking the time to complete this short survey.

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* 1. Test Results Communication: Were you aware that if your test results are normal, you may not be contacted directly?

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* 2. Test Results Communication: Did you know that test results are usually available in the NHS App within 5 to 7 days?

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* 3. Test Results Communication: Have you been asked by practice staff whether you use the NHS App or System Online to view your results?

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* 4. If you answered Yes to Q3, please select below

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* 5. If you don’t currently use the NHS App or System Online, would you be interested in help getting set up?

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* 6. Telephone System Changes: Do you like the new telephone system at the surgery?

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* 7. Telephone System Changes: Have you used the call-back option when call the practice? If no, pls skip to Q9

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* 8. Telephone System Changes: If you have used the call-back service, how would you rate your experience? If no pls skip to Q9

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* 9. Telephone System Changes: Do you have any suggestions for improving the telephone system?

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* 10. GP Rota & Appointment Booking Changes: Are you aware that GP appointments can now be pre-booked up to 2 weeks in advance?

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* 11. GP Rota & Appointment Booking Changes: Are you aware that appointments can also be re-booked up to 4 weeks in advance if advised by the clinician?

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* 12. GP Rota & Appointment Booking Changes: Have you been offered a 2-week pre-bookable appointment recently? If not please go to Q 16

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* 13. GP Rota & Appointment Booking Charges: Have you been offered a 4-week re-bookable appointment based on a clinician's advice? If not please go to Q16

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* 14. GP Rota & Appointment Booking Changes: How easy did you find it to book an appointment under the new rota system?

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* 15. GP Rota & Appointment Booking Changes: Do you feel the changes to the GP rota have made it easier to plan your care?

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* 16. GP Rota & Appointment Booking Changes: Do you have any comments or suggestions regarding the new GP rota or appointment booking system?

Thank you for taking the time to complete this survey. Your feedback is important to us and will help shape how we continue to improve the services provided at the practice.

This survey is brought to you on behalf of the Patient Participation Group (PPG).

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