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R.H. Boyd Customer Survey
Your Feedback Is Valuable to Us!
Thank you for completing this brief survey. Your participation will help us improve the products and services that we provide. Participation is voluntary, and answers are anonymous.
1.
How frequently do you purchase products from R.H. Boyd?
Weekly
Monthly
Quarterly
Annually
Rarely
Never
2.
What type of R.H. Boyd products do you most often purchase?
Curriculum
Books
Church Supplies
Apparel
Children and youth books and resources
Event tickets/ registration (i.e. The Legacy Ball, National Baptist Congress, etc.)
Other (please specify)
None of the above
3.
If applicable, which curriculum titles have you purchased from R.H. Boyd?
4.
How satisfied are you with the quality of R.H. Boyd products and events?
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
5.
How do you purchase R.H. Boyd products?
R.H. Boyd website
R.H. Boyd customer service, phone, or mail order
Standing order/subscription
Amazon
Kindle store or other eBook retailer
Local bookstore or distributor
Other (please specify)
None of the above
6.
Are you satisfied with the ease of navigating our website and/or customer service to find the products that you desired? If not, how can we improve your experience? Please explain.
7.
How likely are you to recommend R.H. Boyd to colleagues, friends, or family?
Very Likely
Likely
Neutral
Unlikely
Very Unlikely
8.
What specific topics or subjects are you most interested in for resources? (i.e. Christian education, Sunday school, financial literacy, history, entrepreneurship, practical Christian living)
9.
Are you affiliated with a Christian denomination (i.e. Baptist, Methodist, COGIC) or national convention (i.e. NMBCA, NBC USA )? If yes, please specify.
10.
What is your age range?
18-24
25-34
35-44
45-54
55-64
65-74
75+
11.
What is your gender?
Male
Female
Non-binary
Prefer not to say
12.
Which of the following best describes your ethnic background?
Black or African American
White
Hispanic or Latino
Asian or Pacific Islander
Native American or Alaska Native
Other (please specify)
Prefer not to say
13.
What is your approximate average household income?
Prefer not to say
Less than $49,999
$50,000-$74,999
$75,000-$99,999
$100,000-$124,999
$125,000-$149,999
$150,000-$174,999
$175,000-$199,999
$200,000 and up
14.
Is there anything else that you would like to share regarding your overall experience and preferences for resources and events by R.H. Boyd? For additional inquiries, please email our team at customerservice@rhboyd.com.
