EXIT Epoch Analytical Inc. - Customer Satisfaction Survey 2020 Epoch Analytical Customer Feedback Survey 2020 Epoch Analytical welcomes your customer feedback survey to gain valuable information about your experience today and how we can offer the best customer service to you now and in the future. OK Question Title * 1. How would you rate your experience with Epoch Analytical? Poor Satisfactory Good Excellent N/A Turnaround Time Turnaround Time Poor Turnaround Time Satisfactory Turnaround Time Good Turnaround Time Excellent Turnaround Time N/A Cost/Value Cost/Value Poor Cost/Value Satisfactory Cost/Value Good Cost/Value Excellent Cost/Value N/A Customer Service Customer Service Poor Customer Service Satisfactory Customer Service Good Customer Service Excellent Customer Service N/A Reporting Reporting Poor Reporting Satisfactory Reporting Good Reporting Excellent Reporting N/A Reputation amongst other Labs Reputation amongst other Labs Poor Reputation amongst other Labs Satisfactory Reputation amongst other Labs Good Reputation amongst other Labs Excellent Reputation amongst other Labs N/A Location (Coquitlam & Abbotsford) Location (Coquitlam & Abbotsford) Poor Location (Coquitlam & Abbotsford) Satisfactory Location (Coquitlam & Abbotsford) Good Location (Coquitlam & Abbotsford) Excellent Location (Coquitlam & Abbotsford) N/A Other reasons: OK Question Title * 2. Which EA Labs turnaround times have you used in the past? (More than one can be chosen) Regular 24 Hours Rush <4 Hours Hot Rush <1 Hour Emergency (After Hours, weekends and Stat Holidays) Exterior Sample Drop Box (samples are processed the following business day) Comments: OK Question Title * 3. What are the main reason(s) you use EA Labs? (More than one can be chosen) Accreditation status with NVLAP and CALA Location/convenience (Coquitlam) Location/ Convenience (Abbotsford) Cost Turnaround Times Rapport with staff. (Please name them in comments box below:) Referred by a colleague Other reasons: OK Question Title * 4. How satisfied are you with the reliability and quality of EA Labs test results? Very Satisfied Satisfied Somewhat Satisfied Not Satisfied If not satisfied, please explain why: OK Question Title * 5. Would you recommend Epoch Analytical to a colleague or another company? Yes No N/A Please explain why: OK Question Title * 6. Which of the following EA Labs services have you used before? Asbestos Bulk (EPA 600 R93-116) Asbestos Air Fiber Counting (NIOSH 7400) Asbestos Point Count (400-1000 pt) Vermiculite Float Suspension (EPA 600-R04-004) by PLM Lead Bulk Paints and Coatings (Pb) analysis using XRay Fluoresence Lead Bulk Paints and Coatings (Pb) analysis using FLAA Spectroscopy Mold Bulk Direct Microscopic Examination On site sample collection and reporting by a qualified professional from EPOCH Environmental Consulting Are there any other services you would like us to offer?: OK Question Title * 7. Do you use any other asbestos testing labs for the same services we provide? Yes No N/A Please name other labs used and explain why: OK Question Title * 8. Do you think WorkSafeBC should have a regulatory framework to evaluate the quality of asbestos testing labs? (Currently, asbestos testing labs in BC are NOT routinely inspected by WorkSafeBC. Laboratory Accreditation is an important indicator that a laboratory meets ISO17025 requirements, yet very few labs follow a comparable quality system). Yes No Indifferent. All Labs provide the same quality of service. Comments: OK Question Title * 9. If you have anything else you'd like to tell us about, please let us know! Additionally, please leave us a GOOGLE REVIEW! OK Question Title * 10. Do you visit our Abbotsford or Coquitlam location ? Coquitlam (#100 - 42 Fawcett Road, Coquitlam) - Head office Abbotsford (#103 - 2602 Mount Lehman Road, Abbotsford) opened in 2019 Both Didn't know there were two locations! My suggestion for an additional location would be: OK DONE! THANK YOU FOR SHARING THEM WITH US!