Customer Survey on Public Sector Agency Service Innovation |
Introduction and the survey questions
By taking part in this short survey, you are contributing to the development of the public sector innovation. Thank you for spending 2-3 minutes to complete this short survey on public sector agency service efficiency and experience through innovation that directly impacts you as a customer. You are a customer because you use the services of an agency either as an internal public sector employee or as a resident of the state of NSW.
As a definition, innovation is a product of many interactions and feedbacks in service creation and use. An innovative agency has a collaborative and learning, outcome-oriented mindset with access to resources to design services to deliver customer needs, together.
Please tick on one of the options provided for each statement. It is a completely anonymous survey.
UTS, my supervisors, and I thank you for your time and contribution. The ethics approval for this survey instrument is ETH20-4610, and if you have any concerns, kindly email shankar.sivaprakasam@student.uts.edu.au
The survey starts next.