Customer Survey on Public Sector Agency Service Innovation
Introduction and the survey questions
By taking part in this short survey, you are contributing to the development of the public sector innovation. Thank you for spending 2-3 minutes to complete this short survey on public sector agency service efficiency and experience through innovation that directly impacts you as a customer. You are a customer because you use the services of an agency either as an internal public sector employee or as a resident of the state of NSW.
As a definition, innovation is a product of many interactions and feedbacks in service creation and use. An innovative agency has a collaborative and learning, outcome-oriented mindset with access to resources to design services to deliver customer needs, together.
Please tick on one of the options provided for each statement. It is a completely anonymous survey.
UTS, my supervisors, and I thank you for your time and contribution. The ethics approval for this survey instrument is ETH20-4610, and if you have any concerns, kindly email firstname.lastname@example.org
The survey starts next.