Introduction and the survey questions

By taking part in this short survey, you are contributing to the development of the public sector innovation. Thank you for spending 2-3 minutes to complete this short survey on public sector agency service efficiency and experience through innovation that directly impacts you as a customer. You are a customer because you use the services of an agency either as an internal public sector employee or as a resident of the state of NSW. 

As a definition, innovation is a product of many interactions and feedbacks in service creation and use. An innovative agency has a collaborative and learning, outcome-oriented mindset with access to resources to design services to deliver customer needs, together. 

Please tick on one of the options provided for each statement. It is a completely anonymous survey. 

UTS, my supervisors, and I thank you for your time and contribution. The ethics approval for this survey instrument is ETH20-4610, and if you have any concerns, kindly email shankar.sivaprakasam@student.uts.edu.au

The survey starts next.

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* 1. The agency services are reliable and consistent.

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* 2. The time required to receive this agency's services is more than acceptable.

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* 3. I am happy with this agency's easy to use services.

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* 4. I am satisfied with this agency for convenience.

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* 5. I have confidence in the agency's ability to perform services correctly.

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* 6. This agency proactively seeks my feedback.

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* 7. I can contribute to how services are designed for me by this agency.

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* 8. Generally, this agency delivers a good service experience.

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* 9. I am productive because of how this agency operates or delivers its services.

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* 10. My inputs are valued by the agency.

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* 11. I believe this agency adds value to me (has my interests and outcomes).

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* 12. This agency is quite innovative.

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