Parking and Shuttle Bus 2018 User Survey

Please answer the following questions regarding parking and shuttle service in University Circle.

When completing this survey, please consider the last calendar year. This is an anonymous survey. Thank you for your time.

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* 1. Please identify yourself.

UH Employee

Case Employee

Other UCI Member Institution Employee

Student

Visitor

Other

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* 2. Please rank your level of satisfaction with the customer service provided by parking facility attendants and staff providing courtesy services, 1 being least satisfied and 5 being most satisfied.

	1	2	3	4	5	N/A
Level of Satisfaction	Level of Satisfaction 1	Level of Satisfaction 2	Level of Satisfaction 3	Level of Satisfaction 4	Level of Satisfaction 5	Level of Satisfaction N/A

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* 3. Please rank your level of satisfaction with the fairness of parking enforcement, including signage, ticketing, booting, and towing, 1 being least satisfied and 5 being most satisfied.

	1	2	3	4	5	N/A
Level of Satisfaction	Level of Satisfaction 1	Level of Satisfaction 2	Level of Satisfaction 3	Level of Satisfaction 4	Level of Satisfaction 5	Level of Satisfaction N/A

Comments

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* 4. Please rank your level of satisfaction with the cleanliness of parking facilities, 1 being least satisfied and 5 being most satisfied.

	1	2	3	4	5	N/A
Level of Satisfaction	Level of Satisfaction 1	Level of Satisfaction 2	Level of Satisfaction 3	Level of Satisfaction 4	Level of Satisfaction 5	Level of Satisfaction N/A

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* 5. Please rank your level of satisfaction with your ability to utilize parking facilities via access cards, cash or credit payment.

	1	2	3	4	5	N/A
Level of Satisfaction	Level of Satisfaction 1	Level of Satisfaction 2	Level of Satisfaction 3	Level of Satisfaction 4	Level of Satisfaction 5	Level of Satisfaction N/A

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* 6. Please rank your level of satisfaction with Standard Parking's responsiveness to customer questions or concerns, 1 being least satisfied and 5 being most satisfied.

	1	2	3	4	5	N/A
Level of Satisfaction	Level of Satisfaction 1	Level of Satisfaction 2	Level of Satisfaction 3	Level of Satisfaction 4	Level of Satisfaction 5	Level of Satisfaction N/A

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* 7. Please rank your level of satisfaction with the customer service provided by shuttle bus drivers, 1 being least satisfied and 5 being most satisfied.

	1	2	3	4	5	N/A
Level of Satisfaction	Level of Satisfaction 1	Level of Satisfaction 2	Level of Satisfaction 3	Level of Satisfaction 4	Level of Satisfaction 5	Level of Satisfaction N/A

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* 8. Please rank your level of satisfaction with the TransLoc tracking system (formerly NextBus), 1 being least satisfied and 5 being most satisfied.

	1	2	3	4	5	N/A
Level of Satisfaction	Level of Satisfaction 1	Level of Satisfaction 2	Level of Satisfaction 3	Level of Satisfaction 4	Level of Satisfaction 5	Level of Satisfaction N/A

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* 9. Please rank your level of satisfaction with the operator’s adherence to expected route times, i.e. Circle Link arrives at every stop on time, 1 being least satisfied and 5 being most satisfied.

	1	2	3	4	5	N/A
Level of Satisfaction	Level of Satisfaction 1	Level of Satisfaction 2	Level of Satisfaction 3	Level of Satisfaction 4	Level of Satisfaction 5	Level of Satisfaction N/A

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* 10. Please rank your level of satisfaction with appropriate notification of shuttle route changes, 1 being least satisfied and 5 being most satisfied.

	1	2	3	4	5	N/A
Level of Satisfaction	Level of Satisfaction 1	Level of Satisfaction 2	Level of Satisfaction 3	Level of Satisfaction 4	Level of Satisfaction 5	Level of Satisfaction N/A

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* 11. Please rank your level of satisfaction with the cleanliness and comfort of the shuttle buses, 1 being least satisfied and 5 being most satisfied.

	1	2	3	4	5	N/A
Level of Satisfaction	Level of Satisfaction 1	Level of Satisfaction 2	Level of Satisfaction 3	Level of Satisfaction 4	Level of Satisfaction 5	Level of Satisfaction N/A

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* 12. Please rank your level of satisfaction with existing shuttle route plans, configurations, and timing, 1 being least satisfied and 5 being most satisfied.

	1	2	3	4	5	N/A
Level of Satisfaction	Level of Satisfaction 1	Level of Satisfaction 2	Level of Satisfaction 3	Level of Satisfaction 4	Level of Satisfaction 5	Level of Satisfaction N/A

Comments

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* 13. Please rank your level of satisfaction with parking system/shuttle system signage and user information, i.e. website information, brochures, etc., 1 being least satisfied and 5 being most satisfied.

	1	2	3	4	5	N/A
Level of Satisfaction	Level of Satisfaction 1	Level of Satisfaction 2	Level of Satisfaction 3	Level of Satisfaction 4	Level of Satisfaction 5	Level of Satisfaction N/A

Comments

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* 14. Do you currently receive University Circle transportation alerts from uGO?

Yes

No

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* 15. Is there anything else you'd like to share with us regarding parking, busing, or transportation in University Circle?