BEA is listening to your voice

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* Contact Information

Importance Definition (to your company)
1. Not important 
2. Somewhat important
3. Important
4. Very Important
5. Critical
Rating Definition
1. Poor
2. Marginal - some weak points
3. Fair - acceptable
4. Satisfactory
5. Outstanding - more than expectations
* If your rating is 1. (POOR) or 2. (MARGINAL), please give us your suggestions or comments for improvement.
We would like to use your input to develop corrective actions. Please be as detailed as possible.

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* 1. Quality (BEA General Rating)

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* 1.1 Product quality

  1 2 3 4 5
Importance
BEA ratings
Closest competitor ratings

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* 1.2  Frequency of quality problems

  1 2 3 4 5
Importance
BEA ratings
Closest competitor ratings

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* 1.3 Quality problem solving ability

  1 2 3 4 5
Importance
BEA ratings
Closest competitor ratings

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* 1.4 Quality improvement ability

  1 2 3 4 5
Importance
BEA ratings
Closest competitor ratings

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* 1.5 Response & Explanation in time

  1 2 3 4 5
Importance
BEA ratings
Closest competitor ratings

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* 2. Delivery (BEA General Rating)

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* 2.1 On time delivery

  1 2 3 4 5
Importance
BEA ratings
Closest competitor ratings

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* 2.2 Notice of delayed shipment

  1 2 3 4 5
Importance
BEA ratings
Closest competitor ratings

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* 2.3 Problem solving ability for delayed shipment

  1 2 3 4 5
Importance
BEA ratings
Closest competitor ratings

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* 2.4 Courier deliver in time

  1 2 3 4 5
Importance
BEA ratings
Closest competitor ratings

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* 2.5 Service attitude of Courier

  1 2 3 4 5
Importance
BEA ratings
Closest competitor ratings

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* 2.6 Shipment cost

  1 2 3 4 5
Importance
BEA ratings
Closest competitor ratings

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* 3. BEA Service (General Rating)

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* 3.1 Response speed to orders

  1 2 3 4 5
Importance
BEA ratings
Closest competitor ratings

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* 3.2 Issue invoice/shipment documents in time

  1 2 3 4 5
Importance
BEA ratings
Closest competitor ratings

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* 3.3 Provide service report in time

  1 2 3 4 5
Importance
BEA ratings
Closest competitor ratings

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* 3.4 Return repaired products in time

  1 2 3 4 5
Importance
BEA ratings
Closest competitor ratings

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* 3.5 Provide onsite support

  1 2 3 4 5
Importance
BEA ratings
Closest competitor ratings

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* 3.6 Training to your organization on products technology and applications

  1 2 3 4 5
Importance
BEA ratings
Closest competitor ratings

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* 3.7 Response & Explanation in time

  1 2 3 4 5
Importance
BEA ratings
Closest competitor ratings

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* 3.8 Service attitude

  1 2 3 4 5
Importance
BEA ratings
Closest competitor ratings
4. Market Survey

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* 4.1 Pls. make a rating for the following questions:

  1 2 3 4 5 N/A
a.  How do you think BEA’s cost performance is?
b.  What is the impact of BEA band for your products?
c.  What is the impact of BEA brand for your customers?
d.  How likely is your association with BEA for the long term?

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* 4.2 If you have started or planned to cooperate with BEA, what  do you think we need improvement for our better cooperation?

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* 4.3 Do you have any new product or application requirement based on BEA technologies?

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* If yes, could you describe your requirement for the new product? Such as product type, application scope, target purchasing price.

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