BEA APAC Customer Satisfaction Survey BEA is listening to your voice English 中文 中文(繁體) Question Title * Contact Information Name Company Position Country OK Importance Definition (to your company)1. Not important 2. Somewhat important3. Important4. Very Important5. Critical OK Rating Definition1. Poor2. Marginal - some weak points3. Fair - acceptable4. Satisfactory5. Outstanding - more than expectations* If your rating is 1. (POOR) or 2. (MARGINAL), please give us your suggestions or comments for improvement. We would like to use your input to develop corrective actions. Please be as detailed as possible. OK Question Title * 1. Quality (BEA General Rating) OK Question Title * 1.1 Product quality 1 2 3 4 5 Importance Importance 1 Importance 2 Importance 3 Importance 4 Importance 5 BEA ratings BEA ratings 1 BEA ratings 2 BEA ratings 3 BEA ratings 4 BEA ratings 5 Closest competitor ratings Closest competitor ratings 1 Closest competitor ratings 2 Closest competitor ratings 3 Closest competitor ratings 4 Closest competitor ratings 5 Comments/Suggestion (please specify if BEA rating is lower than 3) OK Question Title * 1.2 Frequency of quality problems 1 2 3 4 5 Importance Importance 1 Importance 2 Importance 3 Importance 4 Importance 5 BEA ratings BEA ratings 1 BEA ratings 2 BEA ratings 3 BEA ratings 4 BEA ratings 5 Closest competitor ratings Closest competitor ratings 1 Closest competitor ratings 2 Closest competitor ratings 3 Closest competitor ratings 4 Closest competitor ratings 5 Comments/Suggestion (please specify if BEA rating is lower than 3) OK Question Title * 1.3 Quality problem solving ability 1 2 3 4 5 Importance Importance 1 Importance 2 Importance 3 Importance 4 Importance 5 BEA ratings BEA ratings 1 BEA ratings 2 BEA ratings 3 BEA ratings 4 BEA ratings 5 Closest competitor ratings Closest competitor ratings 1 Closest competitor ratings 2 Closest competitor ratings 3 Closest competitor ratings 4 Closest competitor ratings 5 Comments/Suggestion (please specify if BEA rating is lower than 3) OK Question Title * 1.4 Quality improvement ability 1 2 3 4 5 Importance Importance 1 Importance 2 Importance 3 Importance 4 Importance 5 BEA ratings BEA ratings 1 BEA ratings 2 BEA ratings 3 BEA ratings 4 BEA ratings 5 Closest competitor ratings Closest competitor ratings 1 Closest competitor ratings 2 Closest competitor ratings 3 Closest competitor ratings 4 Closest competitor ratings 5 Comments/Suggestion (please specify if BEA rating is lower than 3) OK Question Title * 1.5 Response & Explanation in time 1 2 3 4 5 Importance Importance 1 Importance 2 Importance 3 Importance 4 Importance 5 BEA ratings BEA ratings 1 BEA ratings 2 BEA ratings 3 BEA ratings 4 BEA ratings 5 Closest competitor ratings Closest competitor ratings 1 Closest competitor ratings 2 Closest competitor ratings 3 Closest competitor ratings 4 Closest competitor ratings 5 Comments/Suggestion (please specify if BEA rating is lower than 3) OK Question Title * 2. Delivery (BEA General Rating) OK Question Title * 2.1 On time delivery 1 2 3 4 5 Importance Importance 1 Importance 2 Importance 3 Importance 4 Importance 5 BEA ratings BEA ratings 1 BEA ratings 2 BEA ratings 3 BEA ratings 4 BEA ratings 5 Closest competitor ratings Closest competitor ratings 1 Closest competitor ratings 2 Closest competitor ratings 3 Closest competitor ratings 4 Closest competitor ratings 5 Comments/Suggestion (please specify if BEA rating is lower than 3) OK Question Title * 2.2 Notice of delayed shipment 1 2 3 4 5 Importance Importance 1 Importance 2 Importance 3 Importance 4 Importance 5 BEA ratings BEA ratings 1 BEA ratings 2 BEA ratings 3 BEA ratings 4 BEA ratings 5 Closest competitor ratings Closest competitor ratings 1 Closest competitor ratings 2 Closest competitor ratings 3 Closest competitor ratings 4 Closest competitor ratings 5 Comments/Suggestion (please specify if BEA rating is lower than 3) OK Question Title * 2.3 Problem solving ability for delayed shipment 1 2 3 4 5 Importance Importance 1 Importance 2 Importance 3 Importance 4 Importance 5 BEA ratings BEA ratings 1 BEA ratings 2 BEA ratings 3 BEA ratings 4 BEA ratings 5 Closest competitor ratings Closest competitor ratings 1 Closest competitor ratings 2 Closest competitor ratings 3 Closest competitor ratings 4 Closest competitor ratings 5 Comments/Suggestion (please specify if BEA rating is lower than 3) OK Question Title * 2.4 Courier deliver in time 1 2 3 4 5 Importance Importance 1 Importance 2 Importance 3 Importance 4 Importance 5 BEA ratings BEA ratings 1 BEA ratings 2 BEA ratings 3 BEA ratings 4 BEA ratings 5 Closest competitor ratings Closest competitor ratings 1 Closest competitor ratings 2 Closest competitor ratings 3 Closest competitor ratings 4 Closest competitor ratings 5 Comments/Suggestion (please specify if BEA rating is lower than 3) OK Question Title * 2.5 Service attitude of Courier 1 2 3 4 5 Importance Importance 1 Importance 2 Importance 3 Importance 4 Importance 5 BEA ratings BEA ratings 1 BEA ratings 2 BEA ratings 3 BEA ratings 4 BEA ratings 5 Closest competitor ratings Closest competitor ratings 1 Closest competitor ratings 2 Closest competitor ratings 3 Closest competitor ratings 4 Closest competitor ratings 5 Comments/Suggestion (please specify if BEA rating is lower than 3) OK Question Title * 2.6 Shipment cost 1 2 3 4 5 Importance Importance 1 Importance 2 Importance 3 Importance 4 Importance 5 BEA ratings BEA ratings 1 BEA ratings 2 BEA ratings 3 BEA ratings 4 BEA ratings 5 Closest competitor ratings Closest competitor ratings 1 Closest competitor ratings 2 Closest competitor ratings 3 Closest competitor ratings 4 Closest competitor ratings 5 Comments/Suggestion (please specify if BEA rating is lower than 3) OK Question Title * 3. BEA Service (General Rating) OK Question Title * 3.1 Response speed to orders 1 2 3 4 5 Importance Importance 1 Importance 2 Importance 3 Importance 4 Importance 5 BEA ratings BEA ratings 1 BEA ratings 2 BEA ratings 3 BEA ratings 4 BEA ratings 5 Closest competitor ratings Closest competitor ratings 1 Closest competitor ratings 2 Closest competitor ratings 3 Closest competitor ratings 4 Closest competitor ratings 5 Comments/Suggestion (please specify if BEA rating is lower than 3) OK Question Title * 3.2 Issue invoice/shipment documents in time 1 2 3 4 5 Importance Importance 1 Importance 2 Importance 3 Importance 4 Importance 5 BEA ratings BEA ratings 1 BEA ratings 2 BEA ratings 3 BEA ratings 4 BEA ratings 5 Closest competitor ratings Closest competitor ratings 1 Closest competitor ratings 2 Closest competitor ratings 3 Closest competitor ratings 4 Closest competitor ratings 5 Comments/Suggestion (please specify if BEA rating is lower than 3) OK Question Title * 3.3 Provide service report in time 1 2 3 4 5 Importance Importance 1 Importance 2 Importance 3 Importance 4 Importance 5 BEA ratings BEA ratings 1 BEA ratings 2 BEA ratings 3 BEA ratings 4 BEA ratings 5 Closest competitor ratings Closest competitor ratings 1 Closest competitor ratings 2 Closest competitor ratings 3 Closest competitor ratings 4 Closest competitor ratings 5 Comments/Suggestion (please specify if BEA rating is lower than 3) OK Question Title * 3.4 Return repaired products in time 1 2 3 4 5 Importance Importance 1 Importance 2 Importance 3 Importance 4 Importance 5 BEA ratings BEA ratings 1 BEA ratings 2 BEA ratings 3 BEA ratings 4 BEA ratings 5 Closest competitor ratings Closest competitor ratings 1 Closest competitor ratings 2 Closest competitor ratings 3 Closest competitor ratings 4 Closest competitor ratings 5 Comments/Suggestion (please specify if BEA rating is lower than 3) OK Question Title * 3.5 Provide onsite support 1 2 3 4 5 Importance Importance 1 Importance 2 Importance 3 Importance 4 Importance 5 BEA ratings BEA ratings 1 BEA ratings 2 BEA ratings 3 BEA ratings 4 BEA ratings 5 Closest competitor ratings Closest competitor ratings 1 Closest competitor ratings 2 Closest competitor ratings 3 Closest competitor ratings 4 Closest competitor ratings 5 Comments/Suggestion, please specify if BEA rating is lower than 3 OK Question Title * 3.6 Training to your organization on products technology and applications 1 2 3 4 5 Importance Importance 1 Importance 2 Importance 3 Importance 4 Importance 5 BEA ratings BEA ratings 1 BEA ratings 2 BEA ratings 3 BEA ratings 4 BEA ratings 5 Closest competitor ratings Closest competitor ratings 1 Closest competitor ratings 2 Closest competitor ratings 3 Closest competitor ratings 4 Closest competitor ratings 5 Comments/Suggestion, please specify if BEA rating is lower than 3 OK Question Title * 3.7 Response & Explanation in time 1 2 3 4 5 Importance Importance 1 Importance 2 Importance 3 Importance 4 Importance 5 BEA ratings BEA ratings 1 BEA ratings 2 BEA ratings 3 BEA ratings 4 BEA ratings 5 Closest competitor ratings Closest competitor ratings 1 Closest competitor ratings 2 Closest competitor ratings 3 Closest competitor ratings 4 Closest competitor ratings 5 Comments/Suggestion, if BEA rating is lower than 3, please specify the points you are not satisfied such as order handling, price quotation, technical support or after sales service... OK Question Title * 3.8 Service attitude 1 2 3 4 5 Importance Importance 1 Importance 2 Importance 3 Importance 4 Importance 5 BEA ratings BEA ratings 1 BEA ratings 2 BEA ratings 3 BEA ratings 4 BEA ratings 5 Closest competitor ratings Closest competitor ratings 1 Closest competitor ratings 2 Closest competitor ratings 3 Closest competitor ratings 4 Closest competitor ratings 5 Comments/Suggestion, if BEA rating is lower than 3, please specify the points you are not satisfied such as order handling, price quotation, technical support or after sales service... OK 4. Market Survey OK Question Title * 4.1 Pls. make a rating for the following questions: 1 2 3 4 5 N/A a. How do you think BEA’s cost performance is? a. How do you think BEA’s cost performance is? 1 a. How do you think BEA’s cost performance is? 2 a. How do you think BEA’s cost performance is? 3 a. How do you think BEA’s cost performance is? 4 a. How do you think BEA’s cost performance is? 5 a. How do you think BEA’s cost performance is? N/A b. What is the impact of BEA band for your products? b. What is the impact of BEA band for your products? 1 b. What is the impact of BEA band for your products? 2 b. What is the impact of BEA band for your products? 3 b. What is the impact of BEA band for your products? 4 b. What is the impact of BEA band for your products? 5 b. What is the impact of BEA band for your products? N/A c. What is the impact of BEA brand for your customers? c. What is the impact of BEA brand for your customers? 1 c. What is the impact of BEA brand for your customers? 2 c. What is the impact of BEA brand for your customers? 3 c. What is the impact of BEA brand for your customers? 4 c. What is the impact of BEA brand for your customers? 5 c. What is the impact of BEA brand for your customers? N/A d. How likely is your association with BEA for the long term? d. How likely is your association with BEA for the long term? 1 d. How likely is your association with BEA for the long term? 2 d. How likely is your association with BEA for the long term? 3 d. How likely is your association with BEA for the long term? 4 d. How likely is your association with BEA for the long term? 5 d. How likely is your association with BEA for the long term? N/A OK Question Title * 4.2 If you have started or planned to cooperate with BEA, what do you think we need improvement for our better cooperation? OK Question Title * 4.3 Do you have any new product or application requirement based on BEA technologies? Yes No Not clear, need further information OK Question Title * If yes, could you describe your requirement for the new product? Such as product type, application scope, target purchasing price. OK DONE