Patient Survey

Please help us improve our service by completing this brief survey.
We appreciate your honest feedback and look forward to serving you again soon!

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* 1. Please rate your interactions with the Sona Specialty Pharmacy staff:

  Strongly Disagree Disagree Agree Strongly Agree Not Applicable
My phone calls are answered promptly
People who answer my calls or meet with me are helpful
People really listen to me when I call or have an appointment
People take time to answer all of my questions
People spend enough time with me when I call or during my appointments
I receive proper counseling on my medications, including how to use or take them
I receive information on side effects or other problems that I could have with my medications
People show respect for what I have to say
People show me empathy and are concerned for my needs
People are concerned for my privacy
People I speak with know about my disease
People I speak with know about the medications I’m taking
People helped solve problems with my insurance in a timely fashion
People helped me get financial assistance for my prescriptions
Overall, I am satisfied with the care I receive from Sona Specialty Pharmacy
I would recommend Sona Specialty Pharmacy to my friends and/or family

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* 2. Additional comments and/or feedback:

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* 3. Optional:

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* 4. Would you like a phone call follow-up to this survey?

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