Patient Complaints in Obstetric Anesthesia

June 6, 2026, 12:45 pm - 2:15 pm

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Learning Objectives:

Distinguish complaint vs. incident vs. harm and map to appropriate institutional pathways.
Convert complaint themes into actionable QI, education, and system-level change.
Recognize the emotional and professional impact of patient complaints on anesthesiologists, and explore strategies to support clinicians as second victims while promoting a culture of safety, empathy, and continuous improvement in obstetric anesthesia.

Question Title

1. Overall Session Evaluation

	Strongly Agree	Agree	Somewhat Agree	Disagree	Strongly Disagree
The objectives were clearly stated	The objectives were clearly stated Strongly Agree	The objectives were clearly stated Agree	The objectives were clearly stated Somewhat Agree	The objectives were clearly stated Disagree	The objectives were clearly stated Strongly Disagree
The stated objectives were met	The stated objectives were met Strongly Agree	The stated objectives were met Agree	The stated objectives were met Somewhat Agree	The stated objectives were met Disagree	The stated objectives were met Strongly Disagree
I acquired new skills and/or knowledge	I acquired new skills and/or knowledge Strongly Agree	I acquired new skills and/or knowledge Agree	I acquired new skills and/or knowledge Somewhat Agree	I acquired new skills and/or knowledge Disagree	I acquired new skills and/or knowledge Strongly Disagree
I was introduced to new perspectives on my current practice	I was introduced to new perspectives on my current practice Strongly Agree	I was introduced to new perspectives on my current practice Agree	I was introduced to new perspectives on my current practice Somewhat Agree	I was introduced to new perspectives on my current practice Disagree	I was introduced to new perspectives on my current practice Strongly Disagree
The content was relevant to my learning needs	The content was relevant to my learning needs Strongly Agree	The content was relevant to my learning needs Agree	The content was relevant to my learning needs Somewhat Agree	The content was relevant to my learning needs Disagree	The content was relevant to my learning needs Strongly Disagree
This session promoted interaction (i.e., Q&A, polling etc.)	This session promoted interaction (i.e., Q&A, polling etc.) Strongly Agree	This session promoted interaction (i.e., Q&A, polling etc.) Agree	This session promoted interaction (i.e., Q&A, polling etc.) Somewhat Agree	This session promoted interaction (i.e., Q&A, polling etc.) Disagree	This session promoted interaction (i.e., Q&A, polling etc.) Strongly Disagree

Question Title

2. This session encouraged me to consider changes to my practice

Yes, please specify which in the comments box below

No - I do not see the need to make changes

No - I do not have the required resources to implement these changes

No - I am thinking about changes and have the necessary resources, but am not ready to make them yet

No - I am already implementing recommended practices

No - The information was not relevant to me

Comments

Question Title

3. Which CanMEDS roles were addressed?

Medical Expert

Communicator

Collaborator

Leader

Health advocate

Scholar

Professional

Question Title

4. Moderator: Dr Anton Chau

	Strongly Agree	Agree	Somewhat Agree	Disagree	Strongly Disagree
The moderator was organized and managed the  session well	The moderator was organized and managed the  session well Strongly Agree	The moderator was organized and managed the  session well Agree	The moderator was organized and managed the  session well Somewhat Agree	The moderator was organized and managed the  session well Disagree	The moderator was organized and managed the  session well Strongly Disagree

Please let us know what the moderator did well or what could be improved for future sessions

Question Title

5. Speaker: Dr Heather Nixon

	Strongly Agree	Agree	Somewhat Agree	Disagree	Strongly Disagree
Communicated clearly and effectively	Communicated clearly and effectively Strongly Agree	Communicated clearly and effectively Agree	Communicated clearly and effectively Somewhat Agree	Communicated clearly and effectively Disagree	Communicated clearly and effectively Strongly Disagree
Was knowledgeable about this topic	Was knowledgeable about this topic Strongly Agree	Was knowledgeable about this topic Agree	Was knowledgeable about this topic Somewhat Agree	Was knowledgeable about this topic Disagree	Was knowledgeable about this topic Strongly Disagree
Used clear audiovisual aids, which enhanced the presentation	Used clear audiovisual aids, which enhanced the presentation Strongly Agree	Used clear audiovisual aids, which enhanced the presentation Agree	Used clear audiovisual aids, which enhanced the presentation Somewhat Agree	Used clear audiovisual aids, which enhanced the presentation Disagree	Used clear audiovisual aids, which enhanced the presentation Strongly Disagree
I would attend another presentation by this speaker in the future	I would attend another presentation by this speaker in the future Strongly Agree	I would attend another presentation by this speaker in the future Agree	I would attend another presentation by this speaker in the future Somewhat Agree	I would attend another presentation by this speaker in the future Disagree	I would attend another presentation by this speaker in the future Strongly Disagree

Question Title

6. Overall, how would you rate the quality and effectiveness of the speaker's presentation with 1 being poor and 10 being excellent?

Clear

i We adjusted the number you entered based on the slider’s scale.

Question Title

7. Speaker: Dr Dolores McKeen

	Strongly Agree	Agree	Somewhat Agree	Disagree	Strongly Disagree
Communicated clearly and effectively	Communicated clearly and effectively Strongly Agree	Communicated clearly and effectively Agree	Communicated clearly and effectively Somewhat Agree	Communicated clearly and effectively Disagree	Communicated clearly and effectively Strongly Disagree
Was knowledgeable about this topic	Was knowledgeable about this topic Strongly Agree	Was knowledgeable about this topic Agree	Was knowledgeable about this topic Somewhat Agree	Was knowledgeable about this topic Disagree	Was knowledgeable about this topic Strongly Disagree
Used clear audiovisual aids, which enhanced the presentation	Used clear audiovisual aids, which enhanced the presentation Strongly Agree	Used clear audiovisual aids, which enhanced the presentation Agree	Used clear audiovisual aids, which enhanced the presentation Somewhat Agree	Used clear audiovisual aids, which enhanced the presentation Disagree	Used clear audiovisual aids, which enhanced the presentation Strongly Disagree
I would attend another presentation by this speaker in the future	I would attend another presentation by this speaker in the future Strongly Agree	I would attend another presentation by this speaker in the future Agree	I would attend another presentation by this speaker in the future Somewhat Agree	I would attend another presentation by this speaker in the future Disagree	I would attend another presentation by this speaker in the future Strongly Disagree

Question Title

8. Overall, how would you rate the quality and effectiveness of the speaker's presentation with 1 being poor and 10 being excellent?

Clear

i We adjusted the number you entered based on the slider’s scale.

Question Title

9. Speaker: Dr Lorraine Chow

	Strongly Agree	Agree	Somewhat Agree	Disagree	Strongly Disagree
Communicated clearly and effectively	Communicated clearly and effectively Strongly Agree	Communicated clearly and effectively Agree	Communicated clearly and effectively Somewhat Agree	Communicated clearly and effectively Disagree	Communicated clearly and effectively Strongly Disagree
Was knowledgeable about this topic	Was knowledgeable about this topic Strongly Agree	Was knowledgeable about this topic Agree	Was knowledgeable about this topic Somewhat Agree	Was knowledgeable about this topic Disagree	Was knowledgeable about this topic Strongly Disagree
Used clear audiovisual aids, which enhanced the presentation	Used clear audiovisual aids, which enhanced the presentation Strongly Agree	Used clear audiovisual aids, which enhanced the presentation Agree	Used clear audiovisual aids, which enhanced the presentation Somewhat Agree	Used clear audiovisual aids, which enhanced the presentation Disagree	Used clear audiovisual aids, which enhanced the presentation Strongly Disagree
I would attend another presentation by this speaker in the future	I would attend another presentation by this speaker in the future Strongly Agree	I would attend another presentation by this speaker in the future Agree	I would attend another presentation by this speaker in the future Somewhat Agree	I would attend another presentation by this speaker in the future Disagree	I would attend another presentation by this speaker in the future Strongly Disagree

Question Title

10. Overall, how would you rate the quality and effectiveness of the speaker's presentation with 1 being poor and 10 being excellent?

Clear

i We adjusted the number you entered based on the slider’s scale.

Question Title

11. The session and presenter(s) were balanced and free from commercial bias

Yes

No, please indicate why

Question Title

12. Please provide any additional comments or suggestions regarding this session, moderator(s), and speaker(s).

Thank you for completing the evaluation!

Patient Complaints in Obstetric Anesthesia

Question Title

* 1. Overall Session Evaluation

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* 2. This session encouraged me to consider changes to my practice

Question Title

* 3. Which CanMEDS roles were addressed?

Question Title

* 4. Moderator: Dr Anton Chau

Question Title

* 5. Speaker: Dr Heather Nixon

Question Title

* 6. Overall, how would you rate the quality and effectiveness of the speaker's presentation with 1 being poor and 10 being excellent?

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* 7. Speaker: Dr Dolores McKeen

Question Title

* 8. Overall, how would you rate the quality and effectiveness of the speaker's presentation with 1 being poor and 10 being excellent?

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* 9. Speaker: Dr Lorraine Chow

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* 10. Overall, how would you rate the quality and effectiveness of the speaker's presentation with 1 being poor and 10 being excellent?

Question Title

* 11. The session and presenter(s) were balanced and free from commercial bias

Question Title

* 12. Please provide any additional comments or suggestions regarding this session, moderator(s), and speaker(s).

1. Overall Session Evaluation

2. This session encouraged me to consider changes to my practice

3. Which CanMEDS roles were addressed?

4. Moderator: Dr Anton Chau

5. Speaker: Dr Heather Nixon

6. Overall, how would you rate the quality and effectiveness of the speaker's presentation with 1 being poor and 10 being excellent?

7. Speaker: Dr Dolores McKeen

8. Overall, how would you rate the quality and effectiveness of the speaker's presentation with 1 being poor and 10 being excellent?

9. Speaker: Dr Lorraine Chow

10. Overall, how would you rate the quality and effectiveness of the speaker's presentation with 1 being poor and 10 being excellent?

11. The session and presenter(s) were balanced and free from commercial bias

12. Please provide any additional comments or suggestions regarding this session, moderator(s), and speaker(s).