ConnecTransit Survey Part 2 for Omnitrans Customers and Community Members

Omnitrans is working with El Sol Neighborhood Educational Center (El Sol), Arrowhead United Way (AUW), the Community Advisory Committee, and other community leaders to get people involved in developing the ConnecTransit Plan. This plan will summarize the Omnitrans community’s transit‐related needs (including in disadvantaged communities), establish a community-driven vision for transit in the San Bernardino Valley region, and prioritize investments that advance an equitable and sustainable regional transportation system, especially for people who ride Omnitrans.

This project is funded by a Sustainable Transportation Equity Project Planning and Capacity Building Grant from the California Air Resources Board, part of California Climate Investments, a statewide initiative that puts billions of Cap-and-Trade dollars to work reducing greenhouse gas emissions, strengthening the economy, and improving public health and the environment — particularly in disadvantaged communities.

More information is available at http://omnitrans.org/connectransit, including Transit Diaries representing transit riders’ experiences as well a Solution Typologies document explaining the various types of transit solutions being asked about in this survey.

What is the community’s vision for Omnitrans transit?

The ConnecTransit Plan project team will work alongside Black, Indigenous, and people of color (BIPOC) community members, LGBTQ+ community members, and key stakeholders to develop and deliver equitable, holistic, sustainable mobility choices by combining a systematic analysis of services and projects with continuous and inclusive decision-making. We envision a transit network and family of services co-created with BIPOC communities and key stakeholders to provide safe, reliable, accessible, and sustainable mobility choices that promote health and safety and support seamless transit journeys.

What is the purpose of this survey?

In late 2021, the ConnecTransit project team launched the first community survey to ask people about their current travel patterns and ideas for improving transportation in the future. Now, responses to this second community survey will help identify what potential transit improvements and transportation solutions are most useful for Omnitrans customers and community members.

We need your help to let Omnitrans know how to make the bus system better and improve transit journeys for Omnitrans customers and community members like you. The following survey questions will identify the top priorities for Omnitrans customers and community members when it comes to transit and transportation options. People who complete the survey may enter a drawing to win a $25 Target gift card.

Notice of Confidentiality

I understand the purpose of this survey and that all my personally identifiable information will be held confidential. I understand that I am free to stop at any time and skip any questions that I am not comfortable answering. I also understand that I have the right to contact Nathan Morin (Nathan.morin@omnitrans.org) to request to have my personal information erased from the record at any time.

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* 1. What is the ZIP code of your primary residence? (Please select one)

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* 2. What is the ZIP code of the place where you travel to most often (Examples include your place of work, place of worship, school, or shopping mall)? (Please select one)

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* 3. How often do you ride Omnitrans (including OmniAccess, OmniRide, sbX, or other Omnitrans routes) for your travel? (Please choose one)

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* 4. In the last year, which of the following Omnitrans bus routes or services have you regularly used? (Check all that apply)

OmniRide (Chino, Chino Hills, Upland, and Bloomington)

ONT Connect (Rancho Cucamonga Metrolink Station and Ontario International Airport)

SB Connect (Arrow Rail and Downtown San Bernardino)

OmniAccess

Route 1 (Colton and San Bernardino)

Route 2 (CSUSB and Loma Linda)

Route 3 (West San Bernardino)

Route 4 (West San Bernardino)

Route 6 (San Bernardino, Del Rosa, and CSUSB)

Route 8 (San Bernardino and Yucaipa)

Route 10 (Fontana, Rialto, and San Bernardino)

Route 14 (Fontana, Rialto, and San Bernardino)

Route 15 (Fontana, Rialto, San Bernardino, Highland, and Redlands)

Route 19 (Fontana, Colton, Grand Terrace, and Redlands)

Route 22 (north and south Rialto)

Route 61 (Fontana, Ontario, and Pomona)

Route 66 (Fontana, Foothill Blvd., and Montclair)

Route 67 (Fontana and Chaffey College Rancho Cucamonga via Baseline)

Route 81 (Ontario and Rancho Cucamonga via Ontario Mills Mall)

Route 82 (Rancho Cucamonga and Sierra Lakes via Jurupa)

Route 83 (Upland and Chino via Euclid)

Route 84 (Chino, Ontario, and Upland via Mountain)

Route 85 (Chino Transit Center, Montclair, Upland, and Chaffey College)

Route 87 (Rancho Cucamonga, Ontario, and Eastvale)

Route 88 (Chino Hills and Montclair via Ramona)

Route 215 (San Bernardino and Riverside via I-215, Centerpointe and I-91)

Route 305 (Grand Terrace, Colton, and San Bernardino)

Route 312 (Fontana, Rialto, Muscoy, and Cal State San Bernardino)

Route 319 (Yucaipa and Calimesa)

sbX Green Line (CSUSB and Loma Linda University & Medical Center)

None, I do not ride Omnitrans

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* 5. What travel options have you used to get to a bus stop? (Check all that apply)

Walked and/or rolled in my wheelchair or mobility device

Rode my own bike / skateboard

Rode my own scooter / moped

Rode one of the numbered Omnitrans bus routes

Rode the OmniRide or OmniAccess service provided by Omnitrans

Took a taxi, Uber, or Lyft

Took an employee or student shuttle

Drove my car

Got a ride from a friend or family member/carpooled

I never ride the bus

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* 6. When deciding how to get where you want to go, what are the three most important things to you? (Please choose only 3)

What options get me there the fastest

What options add up to be the least expensive

Which options avoid or minimize the number of transfers

Which options avoid or minimize time spent traveling

Whether I will be carrying anything

What will the weather be like (e.g., too hot, too cold, etc.)

What options reduce impacts on the natural environment (e.g., reduce emissions)

Whether I will be safe from traffic crashes or criminal activity

Whether I will find available parking spaces at my destination

Other (please specify)

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* 7. Which of the following best describe how you would like to get information about travel options in your neighborhood? (Please choose only 3)

Call a transportation help line

Text a transportation help line

Email a transportation help address

Use a mobile app (e.g., Transit App)

Go to a website on the internet

Read a paper brochure (e.g., bus system map, bus route schedules)

Signs at or near the bus stop

See flyers or signs inside the bus

See outdoor advertisements (e.g., billboards, bus shelters)

Other (please specify)

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* 8. Knowing that funding is limited, which four of the following do you think are the most important results that Omnitrans should focus on to improve your transit trip, which would encourage you to ride transit more? (Please choose only 4)

Lower bus fares, more free or reduced-fare programs

Upgraded bus stops (e.g., lighting, shade, seating, real-time information, more frequent cleaning/trash pickup, etc.)

Improved bus stop access for older adults and people with disabilities (e.g., accessible signs and equipment, sidewalks, curb ramps, etc.)

Work with Cities and County to make streets safer to access bus stops (e.g., safer crosswalks, protected bike lanes, etc.)

More zero-emission buses, comfortable spaces onboard transit vehicles, Wi-Fi, device charging ports

Get buses out of traffic and keep them on time (e.g., dedicated bus lanes like sbX)

More frequent bus service on routes (every 20 min or better)

Expanded hours of transit service (e.g., late night service, weekend service)

More bus routes to reduce the number of transfers

More security and support inside buses and at stops (e.g., transit ambassadors, social service specialists)

More shared mobility options (e.g., OmniRide, Uber ride program, volunteer driver reimbursement program)

Provide access to electric bikes or scooters

Easy-to-use mobile apps with reliable bus arrival time information, integrated with payment, trip planning, detour information, in multiple languages

Easier ways to make public comments at Omnitrans Board meetings or provide input to Omnitrans through customer advisory council or focus groups

Improve Omnitrans’ website

Language translation and/or interpretation for when you ride Omnitrans

Other (please specify)

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* 9. Please share any issues or concerns you experience when using Omnitrans bus routes or services and any recommendations you may have to improve your experience.

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* 10. If you would like to enter the drawing for a $25 Target gift card, please enter your name and the best email address or phone number to reach you and your mailing address to send the gift card to.

Name

Address

City/Town

State/Province

ZIP/Postal Code

Email Address

Phone Number