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Customer Service Survey
Thank you for taking this survey! We are interested in your honest opinions so we can continue to improve our customer support.
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1.
Overall, were you satisfied or dissatisfied with your experience with the Housing Authority of the County of Kern?
(Required.)
Very satisfied
Satisfied
Neither satisfied nor dissatisfied
Dissatisfied
Very dissatisfied
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2.
How knowledgeable was the agency representative who assisted you?
(Required.)
Extremely knowledgeable
Very knowledgeable
Somewhat knowledgeable
Not so knowledgeable
Not at all knowledgeable
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3.
How respectful was the agency representative who assisted you?
(Required.)
Extremely respectful
Very respectful
Somewhat respectful
Not so respectful
Not at all respectful
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4.
How much time did it take us to address your questions and concerns?
(Required.)
Much shorter than expected
Shorter than expected
About what I expected
Longer than expected
Much longer than expected
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5.
Was your experience related to any of the following areas? Check all that apply.
(Required.)
Unanswered calls / emails
Housing Developments
Applications
Section 8
Resident Services
Human Resources
Finance
Investigations
Facilities Management
Positive customer experience
Other (Please specify in question 9)
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6.
If you had an issue, was your issue resolved?
(Required.)
Yes, completely resolved
Yes, somewhat resolved, still unaddressed parts
No, completely unresolved
No issue / not applicable
7.
What is your relationship to the Housing Authority of the County of Kern?
Housing Choice Voucher Participant
Housing Development Tenant
Homeless Program Participant
Housing Choice Voucher Landlord
Partnering Agency
Applicant
Other (Please specify in question 9)
8.
Based on your interaction with our agency, how likely is it that you would recommend the Housing Authority of the County of Kern to a friend or colleague?
Very likely
Likely
Somewhat likely
Neither likely nor unlikely
Somewhat unlikely
Unlikely
Very unlikely
9.
Please provide your name and the name of the person who assisted you during your visit. Lastly, please share any suggestions on how we could improve our customer service, thank you.
10.
Optional:
ENTER for a chance to Win a prize in our Quarterly Drawing. Provide your contact information below. Winners are contacted by phone and/or email.
Name
Email Address
Phone Number
