Customer Service Survey Thank you for taking this survey! We are interested in your honest opinions so we can continue to improve our customer support. Question Title * 1. Overall, were you satisfied or dissatisfied with your experience with the Housing Authority of the County of Kern? Very satisfied Satisfied Neither satisfied nor dissatisfied Dissatisfied Very dissatisfied Question Title * 2. How knowledgeable was the agency representative who assisted you? Extremely knowledgeable Very knowledgeable Somewhat knowledgeable Not so knowledgeable Not at all knowledgeable Question Title * 3. How respectful was the agency representative who assisted you? Extremely respectful Very respectful Somewhat respectful Not so respectful Not at all respectful Question Title * 4. How much time did it take us to address your questions and concerns? Much shorter than expected Shorter than expected About what I expected Longer than expected Much longer than expected Question Title * 5. Was your experience related to any of the following areas? Check all that apply. Unanswered calls / emails Housing Developments Applications Section 8 Resident Services Human Resources Finance Investigations Facilities Management Positive customer experience Other (Please specify in question 9) Question Title * 6. If you had an issue, was your issue resolved? Yes, completely resolved Yes, somewhat resolved, still unaddressed parts No, completely unresolved No issue / not applicable Question Title * 7. What is your relationship to the Housing Authority of the County of Kern? Housing Choice Voucher Participant Housing Development Tenant Homeless Program Participant Housing Choice Voucher Landlord Partnering Agency Applicant Other (Please specify in question 9) Question Title * 8. Based on your interaction with our agency, how likely is it that you would recommend the Housing Authority of the County of Kern to a friend or colleague? Very likely Likely Somewhat likely Neither likely nor unlikely Somewhat unlikely Unlikely Very unlikely Question Title * 9. Please provide your name and the name of the person who assisted you during your visit. Lastly, please share any suggestions on how we could improve our customer service, thank you. Question Title * 10. Optional: ENTER for a chance to Win a prize in our Quarterly Drawing. Provide your contact information below. Winners are contacted by phone and/or email. Name Email Address Phone Number Done
